Clinical Application Specialist

About Augmedit

We develop AI-powered augmented reality software that transforms conventional 2D scans into interactive 3D holograms for use in neurosurgical planning and intraoperative guidance. Our CE-marked and FDA-cleared products are used in operating rooms across Europe and beyond. We are a fast-growing MedTech scale-up at the intersection of clinical practice, AI, and spatial computing.

The Role

We are looking for a Clinical Application Specialist who is comfortable in the operating room and enjoys working closely with surgeons. Your primary focus is enabling surgeons to successfully use Augmedit in clinical practice, through training, on-site support, and real-world workflow integration. You bring hands-on clinical experience, confidence with medical imaging software, and the ability to translate what you observe in the OR into clear product insights.

You will be the clinical face of Augmedit at existing customer sites: supporting surgeons during live use, delivering hands-on training, assisting with image segmentations for hologram generation, and ensuring our customers get maximum clinical value from their investment. Internally, you are a critical voice in product development translating what you observe in the OR into concrete feedback. This role is part of the Customer Engagement function, so you will be working closely with the sales team on new customer implementations, and collaborate daily with the Head of Clinical Engagement & Adoption, Head of Product, clinical research, and QA/RA.

What You Will Do

Clinical training & adoption

• Deliver onboarding and hands-on training to surgeons and OR teams, ensuring confident use in daily clinical practice
• Support customers on-site during live use and early adoption, including in operating rooms and simulation settings
• Guide users in imaging and segmentation workflows to generate high-quality holograms from patient data
• Identify workflow challenges, support users in resolving them, and distinguish between training needs and product issues
• Support pre-sales demos and trials with clinical expertise

Feedback & product insight

• Capture feedback from clinical use and translate observations into clear input for product and engineering teams
• Identify patterns in user behavior and flag risks related to adoption or user experience
• Contribute to continuous improvement of workflows, training, and product features
• Maintain structured records of key customer interactions and feedback

Validation & clinical testing

• Participate in structured usability studies, pilot evaluations, and R&D activities
• Support pre-release testing and clinical validation in real and simulated environments including phantom and mock-up setups
• Provide end-user perspective on new features and clinical workflows before release

Cross-functional collaboration

• Work closely with the Head of Clinical Engagement & Adoption, Head of Product, engineering, UX, research, and QA/RA
• Contribute to continuous improvement of customer engagement and onboarding processes
• Collaborate with RevOps on maintaining CRM records and customer engagement workflows in Salesforce

Your Profile

Must-have

• Hands-on experience in a clinical environment (e.g. clinical application specialist, clinical technologist, or coordinator, or similar)
• Fluent in English, with the ability to convey complex ideas in a clear and understandable way.
• Experience training or supporting medical professionals in a hospital or or setting
• Familiarity with medical imaging software and workflows (e.g. DICOM, segmentation, 3D tools)
• Strong communication skills: able to interact confidently with clinical users

Nice-to-have

• Experience with tools such as 3D Slicer, Mimics, or similar
• Experience translating clinical needs into product or process improvements
• Technical troubleshooting skills in a clinical software environment
• Experience with AR, mixed reality, or spatial computing
• Familiarity with CRM systems (e.g. Salesforce)
• Dutch or other European languages

What We Offer

• A role with real clinical impact, you will be in operating rooms working with neurosurgeons on live cases
• A position at the intersection of clinical practice, AI, and cutting-edge AR technology
• Direct line into product development, your observations shape what we build
• A small, highly capable multidisciplinary team where your contribution is visible
• Competitive salary, 30% ruling eligibility, and visa support if applicable
• Growth opportunities as we expand in Europe and the US