IT Support Engineer

About veSyncveSync is a rapidly growing global technology company specializing in smart home appliances and IoT solutions. Our ecosystem connects innovative products, software platforms, and data-driven services to millions of users worldwide. With strong global growth and stable business performance, veSync continues to expand its international presence across North America, Europe, and Asia.At veSync Europe, we are building a dynamic and collaborative team to support our expanding operations. We offer a stable career platform within a fast-growing company, competitive compensation, and comprehensive employee benefits. We also support and assist with work visa applications for qualified international candidates.
Position OverviewWe are looking for a proactive and service-oriented IT Support Engineer to join our Düsseldorf office. In this role, you will provide hands-on IT support for our Germany and UK offices, ensuring the reliability of local infrastructure, devices, and enterprise systems. You will work closely with our global IT and Information Security teams to maintain secure and efficient IT operations across the region.
Key Responsibilities

• Provide comprehensive daily IT helpdesk support across the Germany and UK offices, covering hardware, software, and enterprise systems
• Maintain and troubleshoot local office infrastructure, including networks, servers, meeting room systems, and printers
• Execute local infrastructure deployments, routine maintenance, and IT procurements in alignment with global technical standards
• Manage the full lifecycle of employee IT setups, including onboarding and offboarding, device allocation, and access rights management
• Ensure compliance with enterprise data governance policies, including secure data wiping and protection of high-classification data during equipment recovery
• Implement enterprise security policies locally in coordination with the global Information Security, Legal, and Compliance teams
• Maintain accurate regional IT equipment inventory and manage local vendor communications
• Act as the primary technical liaison between the Europe offices and the headquarters IT team in China

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 3–5 years of experience in IT support, network maintenance, and basic server administration
• Proficiency in Windows and Mac OS environments, Microsoft 365, Active Directory, and endpoint management tools
• Solid hands-on experience with networking fundamentals (routing, switching, Wi-Fi, VPN) and AV / meeting room technologies
• Fluent in English and Mandarin Chinese for collaboration with global teams
• German language skills at B1 level or above are preferred
• Strong problem-solving abilities with the capacity to work independently across distributed locations
• Service-oriented, proactive, and reliable in a fast-paced international environment

What We Offer

• A stable role in a rapidly growing international technology company
• Competitive salary and comprehensive employee benefits
• Opportunities to work with global teams across Europe, North America, and Asia
• Assistance with work visa applications for international candidates
• A collaborative and international working environment in Düsseldorf