Operation Manager

Overview
We are seeking an accomplished and results-driven Operations Manager to lead the operational performance of our restaurant business. This role requires a strategic thinker with a strong background in hospitality operations, capable of managing day-to-day activities while ensuring compliance, efficiency, and exceptional service standards. The successful candidate will demonstrate outstanding leadership, commercial awareness, and the ability to foster a high-performing team culture across all areas of the business. Duties

• Develop and implement operational strategies to enhance efficiency, service quality, and profitability
• Oversee daily operations across all departments, ensuring compliance with company policies and UK hospitality regulations
• Lead, train, and motivate both permanent and temporary staff, fostering a culture of excellence and continuous improvement
• Manage budgets, cost control, and financial reporting, ensuring operations remain within financial targets
• Liaise with suppliers and delivery partners to ensure timely and cost-effective procurement and logistics
• Collaborate with chefs to plan and update menus in line with seasonal trends and customer preferences
• Monitor and maintain high standards of food quality, hygiene, and customer service
• Handle customer feedback and complaints professionally, ensuring swift resolution and service recovery
• Organise staff rotas and ensure adequate staffing levels across shifts
• Promote offers and update content on the company website and digital platforms regularly
• Maintain accurate administrative records, including stock control and operational reporting
• Ensure full compliance with health and safety, food hygiene, and licensing regulations, with all documentation properly recorded and archived
• Analyse operational performance metrics and implement improvements where necessary
• Prepare regular reports for senior leadership on KPIs, operational challenges, and business opportunities

Requirements

• Proven experience in an operations management role or similar position within a relevant industry.
• Strong leadership skills with the ability to motivate and develop teams effectively.
• Excellent analytical and problem-solving abilities
• Exceptional organisational skills with meticulous attention to detail.
• Strong communication skills, both written and verbal, with the ability to engage stakeholders at all levels.
• Must be able to work weekends and holidays

Job Types: Full-time, PermanentPay: Up to £32,000.00 per yearBenefits:

• Employee discount
• Free parking
• On-site parking
• UK visa sponsorship

Work Location: In person