Operations Manager
Voyager Tennis Academy
Sydney,
New south wales,
Australia
Management and Strategy
186
482
Job posted on June 1, 2026
APPLY NOW
Job Description:
About:Voyager Tennis is one of Australia's leading managed tennis facility operators — a business built on a passion for the game, a relentless commitment to quality, and a values-led culture where excellence is the standard. As we grow our national footprint, we are building a leadership team that can scale with us. This is one of the most important operational hires we've made.The Opportunity:The Operations Manager is responsible for the seamless day-to-day performance of Voyager Tennis. This is a broad, senior leadership role spanning four pillars: Human Resources, Stock & Procurement, Work Health Safety & Safeguarding, and Pro Shop & Facilities Management.You'll set the people and operational standards for the organisation — and hold the team to them. You'll be the go-to for complex HR escalations, the driver of our facilities programme, the champion of our safety and safeguarding obligations, and the strategist moving us towards smarter, automated venue operations.This is a role for someone who is confident, decisive, and genuinely motivated by operational excellence. You'll work closely with senior leadership, manage relationships with councils, contractors, and suppliers, and play a central role in the organisation's growth trajectory.
Key Responsibilities:Human Resources• Set and maintain HR policies, procedures, and standards across all venues — ensuring they are compliant, current, and consistently applied• Manage key HR escalations including performance management, employee relations, and terminations in conjunction with senior leadership• Oversee the visa sponsorship process for all international employees, liaising with immigration agents to ensure compliance• Drive the annual performance review cycle across the organisation — on time, documented, and meaningful• Maintain employee records on the IntelliHR platform and ensure statutory compliance (WWCC, police checks, First Aid certifications)• Lead and continuously improve the new employee induction experienceStock Control & Supplier Management• Oversee stock control for all equipment and supplies across the business, ensuring stock levels are maintained and accurately recorded• Serve as the key supplier contact for Voyager Tennis — building strong relationships that deliver commercial value• Negotiate pricing and agreements to maximise value for the organisation• Approve or execute all equipment ordering, ensuring purchases are cost-effective and properly authorisedWork Health, Safety & Safeguarding• Maintain oversight of WHS across all venues — including incident logging, hazard identification, risk registers, and periodic safety checks• Conduct site safety assessments prior to capital works commencing, ensuring all relevant parties (council, staff, customers) are notified• Act as Voyager's lead contact for child safeguarding matters — managing incidents, delivering training, and ensuring policy compliance• Ensure 100% of staff working with children hold current, valid Working With Children ChecksPro Shop Operations & Facilities Management• Drive the strategic transition towards automated, self-service solutions — vending machines, booking-coded gates, and unmanned access — to reduce staffing costs and improve the customer experience• Oversee cleaning and maintenance contractors across all venues, ensuring service standards are consistently met• Conduct periodic facility audits at each venue, set presentation standards, and follow up to ensure all issues are resolved• Act as the primary internal escalation point for facility-related issues across the organisation.
What are we looking for?• Proven experience in an operations management or general management role, ideally across multi-site environments• Demonstrated HR management experience — including complex ER, performance management, and visa/immigration processes• Strong WHS knowledge, with experience applying compliance frameworks across physical venues• Experience managing contractors, suppliers, and procurement processes• Highly organised, with the ability to juggle a diverse portfolio of responsibilities without dropping the ball• Exceptional communication skills — comfortable engaging with councils, contractors, senior leadership, and frontline staff• An uncompromising commitment to child safeguarding and a values-driven approach to leadership• Experience in sport, leisure, hospitality, or venue management is highly regarded.
Voyager Values:Every member of the Voyager leadership team is expected to live and promote our values — not just recite them:• Excellence — in everything we do, every day• Integrity — we do the right thing, even when no one is watching• Work Ethic — we lead from the front and set the standard• Growth Mindset — we are always learning and improving• Fun — we love what we do, and it shows• Outstanding Customer Service — our members and participants feel the difference
Why Voyager Tennis?• A senior role with genuine scope, autonomy, and visibility in a growing national business• Direct partnership with the MD and Director of Operations — your input will shape the organisation• A values-led culture where integrity, hard work, and excellence are genuinely valued• The opportunity to build something — systems, frameworks, and a team that lasts• A business that is passionate about what it does — and going placesHow to apply?Interested applicants may submit their CV to proceed with their application. Thank you.
APPLY NOW
Key Responsibilities:Human Resources• Set and maintain HR policies, procedures, and standards across all venues — ensuring they are compliant, current, and consistently applied• Manage key HR escalations including performance management, employee relations, and terminations in conjunction with senior leadership• Oversee the visa sponsorship process for all international employees, liaising with immigration agents to ensure compliance• Drive the annual performance review cycle across the organisation — on time, documented, and meaningful• Maintain employee records on the IntelliHR platform and ensure statutory compliance (WWCC, police checks, First Aid certifications)• Lead and continuously improve the new employee induction experienceStock Control & Supplier Management• Oversee stock control for all equipment and supplies across the business, ensuring stock levels are maintained and accurately recorded• Serve as the key supplier contact for Voyager Tennis — building strong relationships that deliver commercial value• Negotiate pricing and agreements to maximise value for the organisation• Approve or execute all equipment ordering, ensuring purchases are cost-effective and properly authorisedWork Health, Safety & Safeguarding• Maintain oversight of WHS across all venues — including incident logging, hazard identification, risk registers, and periodic safety checks• Conduct site safety assessments prior to capital works commencing, ensuring all relevant parties (council, staff, customers) are notified• Act as Voyager's lead contact for child safeguarding matters — managing incidents, delivering training, and ensuring policy compliance• Ensure 100% of staff working with children hold current, valid Working With Children ChecksPro Shop Operations & Facilities Management• Drive the strategic transition towards automated, self-service solutions — vending machines, booking-coded gates, and unmanned access — to reduce staffing costs and improve the customer experience• Oversee cleaning and maintenance contractors across all venues, ensuring service standards are consistently met• Conduct periodic facility audits at each venue, set presentation standards, and follow up to ensure all issues are resolved• Act as the primary internal escalation point for facility-related issues across the organisation.
What are we looking for?• Proven experience in an operations management or general management role, ideally across multi-site environments• Demonstrated HR management experience — including complex ER, performance management, and visa/immigration processes• Strong WHS knowledge, with experience applying compliance frameworks across physical venues• Experience managing contractors, suppliers, and procurement processes• Highly organised, with the ability to juggle a diverse portfolio of responsibilities without dropping the ball• Exceptional communication skills — comfortable engaging with councils, contractors, senior leadership, and frontline staff• An uncompromising commitment to child safeguarding and a values-driven approach to leadership• Experience in sport, leisure, hospitality, or venue management is highly regarded.
Voyager Values:Every member of the Voyager leadership team is expected to live and promote our values — not just recite them:• Excellence — in everything we do, every day• Integrity — we do the right thing, even when no one is watching• Work Ethic — we lead from the front and set the standard• Growth Mindset — we are always learning and improving• Fun — we love what we do, and it shows• Outstanding Customer Service — our members and participants feel the difference
Why Voyager Tennis?• A senior role with genuine scope, autonomy, and visibility in a growing national business• Direct partnership with the MD and Director of Operations — your input will shape the organisation• A values-led culture where integrity, hard work, and excellence are genuinely valued• The opportunity to build something — systems, frameworks, and a team that lasts• A business that is passionate about what it does — and going placesHow to apply?Interested applicants may submit their CV to proceed with their application. Thank you.