Information Technology Support Specialist

Overview: We are seeking an IT Support Specialist to provide technical assistance and support for end users across a variety of systems and platforms. This role will be responsible for troubleshooting issues, maintaining system functionality, and ensuring a smooth user experience in a fast-paced environment. Work Authorization & Sponsorship: We actively encourage applications from candidates who require U.S. work authorization sponsorship, including individuals on H1B, OPT, and STEM OPT. Sponsorship support may be available for qualified candidates. Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues
• Troubleshoot and resolve end-user problems in a timely manner
• Install, configure, and maintain computer systems and applications
• Support user account management (password resets, access issues, permissions)
• Document issues, resolutions, and system processes
• Collaborate with IT and operations teams to improve system performance

Qualifications:

• Experience in IT support, help desk, or technical support roles
• Basic knowledge of operating systems (Windows, macOS) and common software tools
• Familiarity with networking concepts (VPN, DNS, TCP/IP is a plus)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities

What We Offer:

• Fully remote work environment
• Competitive compensation and growth opportunities
• Hands-on experience with a variety of IT systems and technologies
• Supportive and collaborative team environment
• Visa sponsorship opportunities available for qualified candidates