German-Speaking Customer Service Representative

Location: Fully Remote within Portugal

Language: German (C1+) and English (B2)

Contract Type: Full-Time

About the Role

Are you an enthusiastic problem-solver with a passion for the latest automotive technology? Do you speak fluent German and dream of a career that offers flexibility, competitive benefits, and a chance to work on an exciting project for a leading global automotive brand?

We are seeking a highly motivated and dedicated German-Speaking Customer Service Representative to join our fully remote team based in Portugal. You will be the first point of contact for German-speaking customers, providing expert support and guidance on a range of cutting-edge automotive digital services and solutions. This is an excellent opportunity for both experienced professionals and motivated individuals eager to launch their career in a dynamic, high-tech environment.

Key Responsibilities

• Exceptional Customer Support: Deliver outstanding, professional, and empathetic customer service to German-speaking clients via multiple channels, including phone, email, and live chat.
• Digital Service Expertise: Assist customers with inquiries, troubleshooting, and resolving issues related to the digital automotive services (e.g., in-car connectivity, mobile apps, navigation systems, remote services, and online portals).
• Troubleshooting & Resolution: Utilize your technical affinity and problem-solving skills to diagnose and resolve complex technical and non-technical issues efficiently and accurately.
• Documentation & CRM Management: Maintain detailed and accurate records of all customer interactions, resolutions, and follow-up activities in the CRM system to ensure seamless service delivery.
• Product Knowledge: Stay fully up-to-date with all the client's new digital offerings, product updates, policies, and service procedures to provide the most accurate and timely information.
• Internal Collaboration: Coordinate and escalate complex or unresolved queries to specialized internal departments (e.g., technical support or back-office teams) to ensure a comprehensive resolution.
• Quality & Targets: Adhere to defined service levels, quality standards, and customer satisfaction targets, consistently striving for operational excellence.

Requirements

Must-Haves:

• Language Fluency: German language skills at a minimum of C1 level (written and oral is mandatory).
• Secondary Language: Good command of English (B2 level or higher) for internal communication, training, and documentation.
• Location: Current residency in, or willingness to relocate to, Portugal (this is a fully remote position within Portugal).
• Communication Skills: Exceptional communication, interpersonal, and active listening skills, with a patient and customer-first mindset.
• Technical Affinity: A high level of comfort with digital products, technology, and the ability to quickly learn and navigate new software and systems.

Nice-to-Haves (A Plus, but Not Mandatory):

• Previous experience (e.g., 6-12 months) in a customer service, call center, or technical support role.
• A strong passion for the automotive industry, cars, and new mobility solutions.
• Familiarity with CRM software (e.g., Salesforce, Zendesk) or similar customer interaction tools.

What We Offer

1. Competitive Compensation & Security:

• Competitive monthly salary package.
• Indefinite, full-time employment contract (CDI) or long-term fixed contract, renewable annually.
• Performance bonuses based on individual and team KPIs.
• Meal Allowance and other monthly stipends.

2. Comprehensive Benefits & Perks:

• Relocation Package: Financial and logistical support for international candidates relocating to Portugal, which may include:

• Reimbursement of initial flight costs.
• Temporary accommodation support upon arrival.
• Assistance with initial administrative paperwork (NIF, bank account, social security registration).
• Health and Wellness: Private Health and Life Insurance coverage from day one.
• Work Setup: All necessary work equipment (laptop, headset, etc.) will be provided by the company.

3. Career Development & Work Environment:

• Full Paid Training: Comprehensive training program on products, services, and systems to ensure your success.
• Career Growth: Opportunities for professional development and internal career progression within a supportive and growing global company.
• Flexibility: Full-time, fully remote position, offering the flexibility to work from anywhere within Portugal.
• Multicultural Team: Join a dynamic, diverse, and innovative international team.

How to Apply

If you are a German-speaking professional ready to accelerate your career from the comfort of your home in Portugal, we encourage you to apply! Please submit your CV and a brief cover letter in English. We look forward to hearing from you.