Complaints Manager

Key Responsibilities: Promote a culture of prompt resolution for complaints and concerns. Provide practical support in stressful situations and handle challenging behaviour. Liaise with partners including Primary Care, Ambulance and Mental Health Trusts, and Social Services. Develop and review policies and procedures for raising concerns and complaints.

Ensure the Group's complaints procedure fosters a culture of learning and improvement. Monitor and report on complaints and PALS concerns to identify trends and areas of risk. Participate in training events to promote effective complaints management Applications from job seekers who require current Skilled Worker Visa sponsorship to work in the UK are welcome and will be considered alongside all other applications. You can determine the likelihood of obtaining a Certificate of Sponsorship for the post by assessing your circumstances against criteria specified on thegov.uk website.

Should we receive a high volume of applications the advert may be closed earlier than stated.