IT Administrator

We are seeking a talented and driven IT Administrator/Engineer with a passion for delivering exceptional solutions. Based in the heart of Brisbane CBD, our office offers a professional and engaging work environment. About the RoleAs an IT Administrator/Engineer, you will:

• Provide technical support to a diverse customer base, from beginners to IT Directors.
• Troubleshoot, resolve, and clearly document technical issues.
• Deliver outstanding customer service via phone, email, and in-person interactions.
• Handle both routine and complex technical challenges with minimal supervision.
• Share solutions, update knowledge bases, and document findings for team collaboration.
• Manage and implement customer projects, ensuring timely and on-budget outcomes.
• Collaborate with internal and external stakeholders, providing regular updates.
• Continuously improve processes, tools, and knowledge to enhance service delivery.

Key TraitsWe’re looking for someone who:

• Communicates effectively and thrives in collaborative environments.
• Takes initiative and tackles problems independently without waiting for direction.
• Is detail-oriented, proactive, and committed to continuous learning.
• Maintains a customer-first mindset with strong problem-solving skills.

Required Skills and Qualifications

• Microsoft 365 expertise.
• Logical thinker with scripting knowledge (e.g., PowerShell, VBS, Bash).
• Strong experience with corporate network technologies (firewalls, switches, VPNs, proxy configurations, Windows TCP/IP).
• Proficiency in resolving OS issues for both Windows and Mac systems.
• Broad expertise in cloud technologies, including Azure and AWS.
• Tertiary qualifications in IT are preferred but not essential.

What We Offer

• Competitive salary.
• Professional development support.
• Visa sponsorship for qualified candidates.
• A dynamic, collaborative environment where your contributions make a meaningful impact.
• Supplementary Pay: Commission opportunities.

If you’re ready to take ownership, deliver exceptional IT solutions, and thrive in a supportive work environment, we’d love to hear from you. Apply now and join our growing team!Job Type: Full-timePay: $55,366.71 – $85,000.00 per yearBenefits:

• Professional development assistance

Schedule:

• Monday to Friday

Supplementary Pay:

• Commission

Experience:

• IT admin: 1 year (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person