Shop Operations Executive

Job Summary (需要中英文流利Please note that candidates need to be fluent in Chinese and English)We are seeking a dynamic and experienced Shop Operations Executive to oversee the daily operations of our retail outlets. The ideal candidate will possess strong management and leadership skills, with a proven track record in supervising teams and managing retail environments. This role requires excellent organisational abilities, communication skills, and a customer-focused approach to optimise shop performance and ensure a seamless shopping experience. Fluency in multiple languages is highly desirable to cater to our diverse customer base. The Shop Operations Executive will play a pivotal role in driving sales, maintaining merchandising standards, and fostering a positive team environment.We can provide work visa sponsorship. Duties

• Lead and supervise shop staff, ensuring high levels of motivation, productivity, and customer service excellence
• Manage daily store operations, including opening and closing procedures, stock management, and visual merchandising
• Develop and implement sales strategies to meet or exceed targets
• Oversee inventory control, ordering supplies, and maintaining stock levels
• Organise staff schedules to ensure adequate coverage during peak hours
• Conduct regular team meetings to communicate updates, training needs, and performance feedback
• Ensure compliance with health and safety regulations within the shop environment
• Analyse sales data and prepare reports for senior management
• Foster strong relationships with customers to enhance satisfaction and loyalty
• Coordinate with suppliers and manage procurement processes
• Maintain organised administrative records related to sales, staff rotas, and stock levels

Experience

• Proven management experience within retail or similar environments, including supervising teams and managing operations
• Strong leadership qualities with the ability to motivate staff and drive team performance
• Excellent communication skills, both verbal and written; bilingual or multilingual abilities are advantageous
• Demonstrable experience in sales management, merchandising, and organisational planning
• Prior experience in retail management or shop supervision is preferred
• Proficiency in administrative tasks such as reporting, stock control systems, and scheduling software
• Ability to manage time effectively under pressure while maintaining attention to detail
• Experience in customer service roles with excellent phone etiquette and interpersonal skills

This role offers an exciting opportunity for a proactive individual eager to lead a vibrant retail team while delivering exceptional shopping experiences. The successful candidate will be organised, strategic-minded, and passionate about retail excellence.Pay: £34,800.00-£42,700.00 per yearBenefits:

• Discounted or free food
• Employee discount

Language:

• Chinese (preferred)

Work Location: In person