Salesforce Administrator

At Trade Me, we're about connecting Kiwi to create the life they want. Whether it's the big things like finding a home, a job, a car or growing their business, or the smaller things, like finding that right bedside table or parting ways with some old stuff. At Trade Me our vision is to be the place where Kiwi look first. As a Salesforce Administrator, you are responsible for supporting and providing simple automated solutions to expedite sales, processes and the delivery of product to clients across our business. We are dedicated to building and managing digital solutions on the Salesforce platform and you will bring together multiple pieces of functionality into a complete solution. **Here is what you can expect from this role:** * Deliver a quality service to our 100-200 Salesforce users across the business, providing timely resolution to end users questions, issues/ errors and enhancement requests. * Act as the primary administrator of our two Salesforce instances, including the creation and maintenance of workflows, flows, custom fields, reports, dashboard development and data flow management. * Maintain user roles and profiles, procedure documents, access, role hierarchy, sharing rules and security. * Be responsible for managing security and permissions, automation, user interface, integrations and data. * Create and maintain system customisations, perform routine system and data maintenance such as the Salesforce Security Health Check and Salesforce Optimizer. * Lead the three times per year release update process, including review of documentation, testing, UAT, activate/ deploy to new features to production. * Develop a data management strategy, including data backup, recovery and restore plan for business data as well the applications metadata. * Develop onboarding and training initiatives, including creating training and communication plans, documentation and conduct training sessions. * Participate in system planning and help develop system roadmaps. * Work closely with our Salesforce Partner and Salesforce to further enhance our custom implementation driving the declarative "clicks not code" approach. * Support the development and testing of any Visualforce, Lightning, Apex, Javascript, HTML and any other elements of code for a specific solution if required. * Build a deep understanding of organisational and functional processes and recommend new features, applications or process changes to enhance the overall system and increase adoption. * Evaluate and propose how best to leverage Salesforce technology to meet evolving business requirements and information needs both within and across functions. * Plan and lead initiatives to integrate Salesforce.com to backend business systems to enable near real-time access to key performance metrics. **What you will bring to our team:** * Salesforce Certified Administrator credential is highly desirable. * 3+ years of experience as a Salesforce System Administrator / Functional Consultant / Salesforce Developer. * Experience administering in a Lightning environment. * Experience managing and maintaining sandboxes. * Experience managing SDLC and release management. * Hands on experience with declarative Flows and SFDC workflow rules and processes. * Demonstrable experience with complex Salesforce reporting and dashboards. * Knowledge of bulk data manipulation techniques e.g. data loader, data import wizard, mass transfers. * Experience with administration of email-to-case, Omni-Channel, assignment, auto-response and other Service related Salesforce features. * Understanding of Salesforce's data sharing model and how the use of profiles, roles, groups, permission sets and sharing settings will affect a user's access to data. * Expert-level understanding of Salesforce.com administration (Sales Cloud, Service Cloud). * Knowledge with Lightning Experience and creation of Lightning-ready pages and apps. We know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'. If you're excited about this opportunity, we'd still really like to hear from you so please send us your resume and a short cover note outlining the "Why". Trade Me is an INZ accredited employer. We truly value diversity and embrace a flexible workplace where people are encouraged to achieve their potential.