Shop SpecialistYou’ll be the day-to-day operator for client TikTok Shop stores—supporting listings, promo calendars, creator seeding, and reporting. This is a hands-on role for a detail-oriented self-starter who loves creators, social commerce, and fast feedback loops. Job OverviewWe are seeking a TikTok Shop Manager to support our rapidly scaling TikTok Shop brands. In this role, you will oversee the day-to-day shop operations and work with our brand assistants to scale our shop strategy. You will help drive the TikTok Shop business. What You'll Bring1. TikTok Shop Management - Contribute ideas and market observations to help identify new, innovative ways to grow the channel - Maintain internal documents, trackers, and reporting sheets to ensure accurate and up-to-date performance data - Track Shop performance, campaign progress, and KPIs; flag opportunities and concerns proactively - Conduct weekly reporting and analysis of the business to understand key drivers and levers - Optimize TikTok Shop by owning the product and assortment strategy, planning pricing and promotional levers, tracking shop ads campaigns, and managing the CRM cadence - Partner with brand marketing to understand brand priorities and identify the right approach2. Client Support (Execution Only) - Prepare internal updates for client meetings (slides, metrics, summaries) - Execute client requests that fall within SOP and scope - Develop strategy, timelines, or outcomes directly to account lead. - Escalate unclear or out-of-scope requests immediately3. Process Adherence & Hygiene - Use assigned tools only (no rogue systems or trackers) - Maintain clean records, folders, and naming conventions - Meet all internal deadlines without reminders - Proactively flag inefficiencies or gaps in SOPs Required Skills & Traits - Bachelor’s degree - Extreme attention to detail - Strong follow-through and task completion - Comfortable with repetitive, daily workflows - Organized, punctual, and process-driven, clear written communication - Able to manage multiple clients simultaneously - Comfortable working in fast-paced, GMV-driven environments - Passion for TikTok creators and social commerce; willing to run rapid tests and iterate. Preferred Experience - Experience with TikTok Shop, Amazon, Shopify or affiliate platforms - Creator seeding or influencer coordination background - Agency or e-commerce operations experience - Familiarity with Google Sheets, Lark, Office Works. What you'll Gain - OPT and H-1B sponsorship opportunities. - Market-competitive salary + monthly performance bonus. - Work on flagship TikTok Shop brand programs and gain firsthand exposure to cutting-edge content-commerce playbooks. - Accelerated career progression for high performers. Location: Los Angeles, CA (on-site)Employment Type: Full-timeHow to Apply: Send your resume/LinkedIn and a brief note about a creator or TikTok Shop you admire to careers@nb-agency.live (subject: “Account Specialist – Your Name”).