Hotel Operations Specialist & Manager Assistant (酒店运营专员与经理助理)(支持移民)

关于我们 | About Us
Adventure The Bruce Inn 是 Tobermory 广受好评、体验最佳的精品酒店。我们致力于为每一位探索布鲁斯半岛的宾客提供无可挑剔的住宿体验。现在，我们正在寻找充满活力、守时且吃苦耐劳的优秀人才，加入我们充满热情的团队！职位亮点与丰厚福利 | Perks & Benefits优厚薪资：年薪 Up to $40,000。正规 T4 报税（不接受现金工）。神仙假期：每年仅需工作 10 个月，享受高达 2个月的带薪休假！为什么选择我们？ | Why Join Us?极速通勤：提供员工宿舍(全是女生），步行仅需1分钟即可到达工作地点，每天节省数小时通勤时间。生活无忧：宿舍包水电网，配有洗衣房、公共休息区和厨房（可自行做饭），并提供免费员工停车位。灵活工作模式：旺季（每年4/5月 - 10月）：在著名景区 Tobermory (邮编 N0H 2R0) 驻店工作，每周工作5-6天，休1-2天。淡季：在家办公 (WFH)，轻松处理行政与文本事宜。生活保障：提供在 Tobermory 的员工宿舍，解决您的后顾之忧。职业发展：支持移民！ 提供完善的培训体系，友善积极的团队氛围。热烈欢迎应届、往届毕业生申请！核心岗位职责 | Core Responsibilities系统与渠道管理：熟练操作酒店 PMS 系统（如 Cloudbeds），全面负责维护各大 OTA 平台（Expedia, Booking.com, Airbnb）的房态、价格策略及预订条款。部门协调与统筹：紧密衔接前台接待与客房保洁（Housekeeping）团队，确保客房按时清洁并达到我们的高标准交付要求。宾客关系与口碑维护：提供卓越的客户服务，专业处理宾客的升级需求与突发状况；妥善管理线上声誉，负责 Google Business Profile 及各大平台的评价维护与申诉工作。团队协助与排班：协助管理层对基层员工（如前台、保洁）进行日常指导与排班规划，确保旺季团队能高效应对高客流量。日常运营与行政：驻店期间协助排查酒店设施状况确保运营顺畅；在家办公期间负责处理酒店的行政与文本事宜。我们期待您具备 | Qualifications经验：拥有酒店前台管理、客房预订或相关运营经验者优先（非必须，欢迎愿意学习的毕业生）。语言：具备出色的中英文双语沟通能力。综合素质：极强的责任心和团队协作精神，具备较强的问题解决能力和危机公关意识。抗压与情绪管理：能够在快节奏、高客流的旺季环境中保持冷静与专业，提供高质量服务。时间观念：守时重信，能适应酒店行业灵活的工作安排。About Us Adventure The Bruce Inn is a highly-rated, top-tier boutique hotel in Tobermory. We are dedicated to providing an impeccable stay for every guest exploring the Bruce Peninsula. We are currently seeking energetic, punctual, and hardworking individuals to join our passionate team! Perks & Benefits

• Competitive Salary: Up to $40,000 annually.
• Dream Vacation: Work only 10 months a year and enjoy up to 2 months of paid time off!

Why Join Us?

• Zero Commute: Staff accommodation provided (all-female housing), just a 1-minute walk to work, saving you hours of commuting every day.
• Hassle-Free Living: Accommodation includes utilities and Wi-Fi, equipped with laundry facilities, a common lounge area, and a kitchen , plus free staff parking.
• Flexible Work Model:
• Peak Season (April/May – October): Work on-site in the famous scenic town of Tobermory (Postal Code N0H 2R0). Work 5-6 days a week, with 1-2 days off.
• Off-Season: Work from home (WFH), easily handling administrative and paperwork tasks.
• Housing Support: On-site staff accommodation in Tobermory gives you complete peace of mind.
• Career Development: Immigration support available! We offer a comprehensive training system and a friendly, positive team atmosphere. New and recent graduates are highly encouraged to apply!

Core Responsibilities

• System & Channel Management: Proficiently operate the hotel PMS (e.g., Cloudbeds), and take full responsibility for maintaining room availability, pricing strategies, and booking terms across major OTA platforms (Expedia, Booking.com, Airbnb).
• Departmental Coordination: Closely collaborate with the front desk reception and housekeeping teams, ensuring rooms are cleaned on time and meet our high delivery standards.
• Guest Relations & Reputation Management: Provide exceptional customer service, professionally handling guest upgrade requests and emergencies. Manage our online reputation, including taking charge of reviews and appeals on Google Business Profile and other major platforms.
• Team Assistance & Scheduling: Assist management with daily guidance and shift scheduling for frontline staff (e.g., front desk, housekeeping) to ensure the team can efficiently handle high guest volumes during the peak season.
• Daily Operations & Administration: Assist in inspecting hotel facilities while on-site to ensure smooth operations; handle hotel administrative and paperwork tasks while working from home.

Qualifications

• Experience: Previous experience in hotel front desk management, room reservations, or related operations is preferred (but not required; eager-to-learn graduates are welcome).
• Language: Excellent bilingual communication skills in English and Mandarin.
• Soft Skills: A strong sense of responsibility and team spirit, coupled with excellent problem-solving skills and crisis management awareness.
• Stress & Emotional Management: The ability to remain calm and professional in a fast-paced, high-volume peak season environment while consistently delivering high-quality service.
• Time Management: Punctual and reliable, with the ability to adapt to flexible work schedules typical in the hospitality industry.

职位类型：全职薪资： 每年最高 $40,000.00Work Location: Hybrid remote in Tobermory, ON