IT Senior Service Desk Engineer
University of Wales Trinity Saint David
London,
England,
United Kingdom
Information Technology
Salary
29605 - 32982 GBP /YEAR
Job posted on April 28, 2025
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Job Description:
This is an exciting time to be joining the University as we continue our mission of transforming education and, by doing so, transform the lives of the individuals and communities connected to us.
If you work with us, you will belong to a community of dedicated people working together to achieve our mission. Whatever your area of expertise, UWTSD offers a work environment that is welcoming and inclusive. We have many different roles at the University, from academic experts, to professional and technical services staff; each one plays a part and can make a difference. We are proud of our people and they are at the heart of everything we do.
We are also proud of our history and our connection to it. The University’s Royal Charter is the oldest of any University in Wales and England after the Universities of Oxford and Cambridge. Today, we are a modern, confident and ambitious institution with campuses across 3 counties in South West Wales, as well as a campus in London and Learning Centres in Cardiff and Birmingham.
Learn more about the University and what it has to offer you by visiting our website here. We look forward to receiving your application.
IT Senior Service Desk Engineer
Vacancy Ref 51526 Location London Salary £29,605 - £32,982 per annum Closing Date Monday, May 12, 2025 - THE ROLE - The role of the Senior IT Service Desk Engineer is to oversee the full range of IT support services available to students and staff at the London campus. This includes maintenance of in-house computer systems, desktops, peripherals, AV equipment and translation equipment. This may include installing, diagnosing, repairing, maintaining, and upgrading all hardware equipment, while ensuring optimal workstation performance. You will also be required to oversee the workloads of the IT team based in London and take independent steps to ensure a consistently optimised service delivery. You will also have responsibility for ensuring that all IT team members based in London make efficient and appropriate use of IT ticketing systems and provide high-quality end-user assistance. You will work across the campus to ensure a consistent and high-quality service provision to staff and students. Please note that the hours for this role will be completed from Thursday to Monday, including weekend delivery. Please refer to the job description for details on the essential criteria required for this role. - ADDITIONAL INFORMATION - - Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata - For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs - This role may be eligible for sponsorship subject to Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job (grade 5 and above) - This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement Closing date: 12th May 2025. Function Information Technology Status Full Time Type Permanent Hours 37
APPLY NOW
If you work with us, you will belong to a community of dedicated people working together to achieve our mission. Whatever your area of expertise, UWTSD offers a work environment that is welcoming and inclusive. We have many different roles at the University, from academic experts, to professional and technical services staff; each one plays a part and can make a difference. We are proud of our people and they are at the heart of everything we do.
We are also proud of our history and our connection to it. The University’s Royal Charter is the oldest of any University in Wales and England after the Universities of Oxford and Cambridge. Today, we are a modern, confident and ambitious institution with campuses across 3 counties in South West Wales, as well as a campus in London and Learning Centres in Cardiff and Birmingham.
Learn more about the University and what it has to offer you by visiting our website here. We look forward to receiving your application.
IT Senior Service Desk Engineer
Vacancy Ref 51526 Location London Salary £29,605 - £32,982 per annum Closing Date Monday, May 12, 2025 - THE ROLE - The role of the Senior IT Service Desk Engineer is to oversee the full range of IT support services available to students and staff at the London campus. This includes maintenance of in-house computer systems, desktops, peripherals, AV equipment and translation equipment. This may include installing, diagnosing, repairing, maintaining, and upgrading all hardware equipment, while ensuring optimal workstation performance. You will also be required to oversee the workloads of the IT team based in London and take independent steps to ensure a consistently optimised service delivery. You will also have responsibility for ensuring that all IT team members based in London make efficient and appropriate use of IT ticketing systems and provide high-quality end-user assistance. You will work across the campus to ensure a consistent and high-quality service provision to staff and students. Please note that the hours for this role will be completed from Thursday to Monday, including weekend delivery. Please refer to the job description for details on the essential criteria required for this role. - ADDITIONAL INFORMATION - - Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata - For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs - This role may be eligible for sponsorship subject to Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job (grade 5 and above) - This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement Closing date: 12th May 2025. Function Information Technology Status Full Time Type Permanent Hours 37