Experienced Customer Support Advisor - Spanish market

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer.

• You will work in Lisbon, Portugal
• Experience required
• Recruitment Process: Easy online recruitment process (phone call interview)

We are currently hiring experienced Customer Support Specialists for a leading digital banking project (Spanish market). This role requires a background in banking or financial customer service, particularly handling payments, disputes, and vulnerable customers.

Responsibilities:

• Resolve customer queries through chat, calls, or email, aiming for first-contact resolution.
• Manage complex cases from start to finish, building trust and providing excellent service.
• Support fraud investigations, dispute resolution, and complaints handling.
• Identify and assist vulnerable customers, escalating where appropriate.
• Provide feedback and coaching to peers to improve processes and training.
• Adapt to changing business needs and work across multiple systems.

What We Offer

• Salary Package: Total Gross Monthly Salary: €776 – €876 gross/month (with apartment – provided only for international candidates) / €1,061 – €1161 gross/month (without apartment)

Including:

• Base Salary: €1,061 (without apartment) gross x 14 times per year
• Variable Productivity Bonus: Up to €200 per month
• Private health and dental insurance from day one.
• Relocation package including accommodation, travel, and administrative support.
• Free language classes and annual travel home.
• Social, cultural, and sports activities.
• Career development in an international and multicultural environment.

Additional Details

• Location: Lisbon (close to Oriente station).
• Contract: 12-month contract with the possibility of a permanent position after 2 years.
• Schedule: 40 hours/week, rotating shifts (24/7 operation).
• Training: Paid, intensive training program (12 working days).

Key Details:

• Training Duration: 12 working days (fully paid)
• Location: On-site (Lisbon)

Mandatory Profile:

• C1/C2 level of Spanish language
• Minimum B2 level of English language
• Minimum 12 months’ experience in Customer Service or in banking, financial services, or insurance with Spanish clients
• Strong communication skills, empathy, and problem-solving abilities
• Confident handling complex cases, complaints, or fraud/dispute issues

Note: EU citizenship or full working rights are required!!

Are you ready to embark on a new journey in your career?

Apply today by submitting your CV in English, including your full name, contact information, and email address.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.