Mobile Phone Repair Technician

About iCrack PhoneWith a reputation for speedy repairs and premium components, iCrack Gloucester is the go-to repair shop for smartphones, tablets, MacBooks, laptops, and smartwatches. Conveniently located in the heart of Gloucestershire, we serve customers across the UK with expert same-day repairs.What You’ll Receive

• Competitive salary with performance-based bonuses
• 28 days paid holiday
• Exclusive staff discounts on repairs and store products
• Regular team bonding activities
• On-the-job training in repairs, sales, and customer engagement
• Clear progression paths in a fast-growing business
• A dynamic, supportive work environment where your skills make a difference

What You’ll Do

• Perform high-quality repairs on smartphones, tablets, and computers (iPhones, Samsungs, iPads, MacBooks, PCs)
• Accurately diagnose issues and carry out repairs efficiently and to a professional standard
• Greet and assist walk-in customers with repair needs, product enquiries, and service options
• Offer expert advice and upsell relevant services, accessories, and protection plans
• Manage repair cases from intake to completion with strong attention to customer satisfaction
• Support store organisation, stock management, and in-store presentation
• Collaborate with your team to meet both technical and sales performance targets
• Maintain a clean, safe, and customer-friendly workspace

What We’re Looking For

• 1+ years’ experience in mobile/computer repairs (both smartphones and computers preferred)
• Previous experience in retail or sales, ideally in tech/mobile environments
• Excellent customer service and communication skills
• Strong technical problem-solving abilities and attention to detail
• Confident, proactive, and target-driven mindset
• Ability to multitask in a high-energy, fast-paced setting
• Passion for technology and delivering value to customers

Apply TodayApply today with your CV and a short note telling us why you'd be a great fit for this hybrid Technician/Sales role. We’re excited to hear from you.Benefits:

• Employee discount
• Store discount

Experience:

• Mobile phone repair: 1 year (preferred)

Job Types: Full-time, PermanentPay: £24,420.00-£30,000.00 per yearBenefits:

• Employee discount
• Store discount
• UK visa sponsorship

Work Location: In person