Customer Service Manager

Full job description. We are looking for an experienced and motivated Customer Service Manager to join our team in Hamilton. This is a full-time position with guaranteed 30 hours per week, offering an exciting opportunity to take on a leadership role in a growing and dynamic business.Key Responsibilities:

• Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
• Lead and manage the customer service team, ensuring high standards of customer care.
• Address customer inquiries, issues, and complaints in a timely, effective, and professional manner.
• Cultivate and maintain strong relationships with customers to enhance satisfaction and retention.
• Manage daily operations of the customer service department, ensuring smooth and efficient processes.
• Collaborate with team members and other departments to improve overall customer experience.
• Monitor and report on performance metrics, providing feedback and recommendations for improvement.
• Assist in the training and development of new customer service team members.

Ideal Candidate:

• 2 to 3 years of experience in customer service, with at least 1 year in a supervisory or management role.
• Strong communication and problem-solving skills with a customer-first attitude.
• Ability to lead and motivate a team in a fast-paced environment.
• Proficient in using customer service software and Microsoft Office.
• A full, valid driver’s license (required for occasional travel between branches).

Why Work with Slavic Treasures Limited?

• Competitive salary starting from $29.70 hourly and benefits package.
• Opportunity to work with a dynamic and supportive team.
• Potential for career growth and development within a reputable New Zealand company.
• A role that allows you to make a real impact on customer satisfaction and business success.

If you are passionate about delivering exceptional customer service and have the leadership skills to manage a successful team, we would love to hear from you!To Apply: Please apply with your resume and cover letterSlavic Treasures Limited is an equal opportunity employer. We encourage applicants from all backgrounds to apply. However, we prefer New Zealand Resident or citizen for this role.Job Type: Full-timePay: From $29.70 per hourExpected hours: 30 – 45 per weekBenefits:

• Professional development assistance
• Visa sponsorship

Schedule:

• 8 hour shift

Supplementary Pay:

• Performance bonus