System Analyst

About Sun MetalsLocated just 15km from the heart of Townsville, Sun Metals operates one of the world’s most advanced zinc refineries. We produce Special High Grade Zinc, Zinc Alloy, and valuable by-products for domestic and international markets.Our mission is to become the best zinc refinery in the world. This means that we are (1) the safest; (2) the most environmentally responsible; and (3) the most competitive zinc refinery in the world. The RoleWe are seeking an experienced Systems Analyst to support our industrial IT and operational technology (OT) infrastructure, ensuring system integrity, data flow, and technical support are delivered safely and efficiently.Working closely with the Superintendent and operational teams, you will play a key role in bridge-building between our physical plant operations and digital systems, driving technical optimisations and ensuring high availability of our business and production networks Key Responsibilities

• Optimise system performance and data integrity through proactive monitoring, troubleshooting, and configuration of integrated site systems.
• Analyse operational and business data to identify system bottlenecks, data gaps, and integration opportunities; develop technical KPIs and automated reporting dashboards.
• Apply structured problem-solving and Root Cause Analysis (RCA) to resolve software, hardware, and network issues, minimising downtime and improving system cost-efficiency.
• Support digital asset reliability, including system patches, hardware lifecycle management, shutdowns/turnarounds, and the commissioning of new digital infrastructure.
• Conduct technical risk assessments (Cybersecurity, JSA), maintain system documentation, and ensure compliance with site protocols, ISO standards, and Change Management (MoC) requirements.
• Develop and maintain technical documentation, including system architecture diagrams, user manuals, and standard operating procedures (SOPs).
• Contribute to business case development for digital transformation projects, software upgrades, and continuous improvement of site IT/OT environments.
• Provide technical guidance and training to end-users and operators to improve digital literacy and system adoption across the site.

About You Qualifications

• Degree in Computer Science, Information Technology, Systems Engineering, or a related discipline.
• Relevant Industry Certifications (e.g., ITIL, Microsoft, Cisco, or AWS/Azure) are highly regarded.

Experience & Capability

• Experience or exposure to industrial IT/OT environments (mining, processing, or heavy industry), with a developing understanding of how digital systems interact with physical plant production.
• Working knowledge of enterprise systems and integration (ERP systems, SQL databases, API management), with an interest in learning industrial automation interfaces (OPC, MQTT).
• Ability to analyse complex datasets to identify trends and system performance issues, supported by proficiency in reporting tools such as Power BI, Tableau, SQL, or Excel.
• Demonstrated problem-solving skills, with experience in structured troubleshooting and an interest in continuous improvement methodologies like Agile or Lean.
• Experience supporting system deployments, upgrades, or maintenance windows, with a strong focus on data security and safe work practices in an industrial setting.
• Familiarity with technical standards, including cybersecurity frameworks, SOPs, risk assessments (e.g., JSA, Change Management), and quality management systems.

Personal Attributes

• Self‑motivated with a strong desire to build technical capability, take ownership of tasks, and grow as an engineer.
• Demonstrates a safety‑first approach with good hazard awareness and willingness to follow and improve safe systems of work.
• Organised and methodical, with an appreciation for accurate documentation, data integrity, and procedural compliance.
• Works well in a team environment, communicates clearly, and is comfortable engaging with operators, maintenance teams, and engineers at all levels.

About TownsvilleTownsville is a vibrant coastal city and the largest in northern Australia, offering a strong and diverse economy across mining, manufacturing, education, healthcare, defence, and more. With over 300 days of sunshine each year, you’ll enjoy easy access to stunning natural attractions including the Great Barrier Reef, lush rainforests, and the Queensland outback. Whether you’re after a relaxed lifestyle or outdoor adventure, Townsville offers the perfect balance for individuals and families alike. Employer questionsYour application will include the following questions:

• Are you legally entitled to work in Australia?
• Please detail your minimum salary expectations (excluding super):
• As part of our recruitment process, you may be required to attend a pre employment medical, drug & alcohol testing, and/or complete a medical check-list. Are you willing to participate in this?
• What is the notice period for your current employment?
• What motivated you to apply for this position?
• How did you hear about the position?
• If you answered Current Employee, please provide their full name as there may be a rewards program in place for referrals to this role.
• If you answered Other, please provide more information.

If you’re interested in joining the Sun Metals team, apply now.Job Types: Full-time, PermanentPay: $100,000.00 – $120,000.00 per yearBenefits:

• Employee discount
• Maternity leave
• Parental leave
• Visa sponsorship

Work Location: In person