Operations Officer (Student Casework)

Operations Officer (Student Casework)

We are seeking an Operations Officer to join our Student Casework Team and play a key role in ensuring students receive timely, professional and supportive casework experiences.

About The Role

The Student Policy & Safeguarding Unit oversees policies which are in place to keep students safe. Our work promotes a safe, inclusive environment where students thrive. As part of the wider Student Support and Safeguarding department, the Unit includes teams responsible for student casework in areas such as HWSS (Health, Wellbeing, Support for Study), Student Conduct, Student Complaints etc.

The role will support the Casework Managers in the delivery of operational activities across Student Casework processes, providing high-quality administrative and operational support across processes such as Health, Wellbeing and Support for Study, Fitness to Practise, Precautionary Measures and Student Complaints. You will be the first point of contact for students, staff and external parties, ensuring efficient case progression, accurate record-keeping and professional and compassionate communication.

About You

In this varied and rewarding role, you will:

• be an organised, proactive and compassionate administrator who thrives in a fast-paced environment, adept at applying policies and procedures to ensure regulatory and framework compliance, contributing to process improvement and efficiency.
• provide high quality operational and administrative support across a range of Student Casework processes, carefully handling sensitive information with discretion and ensuring sensitive and accurate communication.
• confidently manage busy inboxes, triage urgent or risk related correspondence, maintain secure and accurate case records, schedule and organise meetings, prepare documentation, and provide clear procedural guidance to decision makers.
• bring strong organisational and advanced IT skills, excellent written and verbal communication, resilience, accuracy and the ability to work with empathy and professionalism — particularly when supporting staff and students who are experiencing difficult situations.

This is an exciting opportunity to make a meaningful difference to students’ experiences while contributing to a supportive and dedicated team.

Further information

For an informal discussion about this role please contact Kully Rennie (Deputy Director, Student Support and Safeguarding) at kr680@bath.ac.uk or Katie Hackney (Student Casework Manage) at klh77@bath.ac.uk. However, please ensure that your application is submitted via the University website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.

What we can offer you

Benefits

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

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Further Details

• Job Description & Person Specification

Terms and Conditions of Employment

Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.

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