Regional Sales & Customer Experience Manager US

Location: Australia (with relocation to the U.S.) Salary: USD120,000 + performance incentives
Ever dreamed of shaping a brand’s footprint across one of the world’s most dynamic markets? This is your chance to take the helm and drive the North American retail expansion for a forward-thinking, fashion-led business at the cutting edge of modern bridal and eveningwear.
The Role As the Regional Sales & Customer Experience Manager, you’ll be the key leader for our U.S. retail boutiques—both existing locations and new market launches. You’ll set the tone, the standards, and the strategy for how we connect with our clients, ensuring every visit feels like more than just a shopping trip—it’s an unforgettable experience.
From leading and inspiring high-performing retail teams, to embedding an elevated customer journey, to hitting ambitious sales goals, this role is all about balance: the art of style meets the science of sales.
Your responsibilities will include:

• Designing and executing retail strategies that exceed sales targets and KPIs.
• Acting as the custodian of customer experience, ensuring each boutique delivers the ultimate brand journey.
• Leading, mentoring and building future retail leaders across multiple stores.
• Driving sales training, seasonal product launches, and team development.
• Overseeing operations, from visual merchandising to compliance, with excellence as your baseline.
• Representing the brand on the ground, including engaging directly with high-value and VIP clients.

About You
You’re a natural leader, equal parts strategist and hands-on operator. You thrive in a fast-paced, global environment and know how to deliver commercial results without ever compromising on customer experience.
What you’ll bring:

• A Bachelor’s degree (essential for U.S. work visa sponsorship).
• 5+ years of retail management experience, with at least 2 years in a regional or multi-site leadership role.
• A proven track record in growing sales and profitability within premium or luxury retail.
• An innate understanding of bespoke, high-touch client experiences.
• Strong leadership skills—you inspire, develop, and retain high-performing teams.
• A willingness to travel globally, relocate to the U.S., and embrace the excitement of international growth.

Why This Role?

• Relocate from Australia to North America and lead one of fashion’s most exciting growth stories.
• Take ownership of an entire region, with real influence on strategy, sales, and customer experience.
• Build and shape high-performing teams while enjoying the rewards of global leadership.
• Join a company that doesn’t just follow trends—it creates them.

This isn’t just a job; it’s a career-defining opportunity to grow a brand’s presence across a continent, while shaping unforgettable customer experiences along the way.
Ready to make your mark on North America? Let’s talk.