Business Intelligence Manager

Who we are:As one of Canada's premier music venues, the Francis Winspear Centre for Music provides musical experiences rooted in creativity, imagination, and excellence. We emphasize the importance of live experiences, hosting music groups and individuals of all abilities, anchored by our resident artists, the Edmonton Symphony Orchestra.Located on Indigenous peoples’ traditional lands, we believe music is an expressive language that unites people. We are dedicated to providing a safe, welcoming, and accessible space for our community to create, exhibit, and learn about music.Since 1997, the Winspear Centre has been a cornerstone of Edmonton’s Arts District, welcoming 250,000 visitors annually for musical performances, rehearsals, literary events, meetings, receptions, graduations, and educational programs. Currently, we are expanding the Winspear Centre with a new second performance hall, classrooms, and mixed-use immersive spaces. Learn more at winspearcentre.com.How we work:We operate year-round, with flexible schedules that typically include evenings, weekends, and holidays, based on the role and business needs. Our employees work at home, at the Winspear Centre, and when required, in the community. Our teams work collaboratively to meet team goals and work in a high trust environment where employees are motivated and manage their time to achieve deliverables.Who you are:

• Clear, concise communicator with a proactive approach to stakeholder engagement and problem-solving.
• A trainer to non-technical staff in using Tessitura and understanding key metrics
• Attention to detail in maintaining accurate data and reliable reporting frameworks.
• Skilled at translating technical findings into non-technical language for stakeholders.

If you are unafraid to jump in, try new things, and are aligned with our purpose – to fulfill the human need to make and share music - we have the perfect role for you!What we can offer you:

• Upon probation completion, we offer a comprehensive health benefits package and matching RRSP contributions of up to 3%
• Flexible working hours in this full-time role
• An organization that provides support, learning, and training opportunities
• Immersion in a culture that wants to share our love of music with the community

Job Summary:Reporting to the Chief Financial and Operating Officer, the Business Intelligence Manager will lead data initiatives that support organizational strategy, revenue development, and audience insights. The individual will oversee data governance, mentor junior analysts, manage system admins, and serve as the primary administrator for Tessitura, ensuring system performance, user access, and integration across departments and other software.What you will do:

• Lead the design, implementation, and maintenance of dashboards, reports, and data models for executive and departmental use
• Conduct complex data analysis to support decision-making in marketing, fundraising, ticketing, and patron services
• Translate business needs into analytical solutions and present actionable insights to senior leadership
• Provide guidance and technical mentorship to junior data analysts or data support staff
• Coordinate cross-functional data projects and manage priorities across departments
• Champion best practices in data management, privacy, and analytics
• Serve as lead administrator for Tessitura, overseeing system configurations, permissions, upgrades, and integrations
• Collaborate with IT, marketing, development, and box office teams to ensure Tessitura aligns with operational needs
• Troubleshoot system issues, manage vendor relations, and coordinate training for new users

Qualifications

• Minimum 5 years of experience in data analysis, business intelligence, or related roles including at least 1–2 years in a senior or supervisory capacity
• Advanced proficiency with SQL, Excel, and data visualization tools (e.g., Tableau, Power BI)
• Direct experience administering Tessitura CRM is an asset
• Familiarity with system integration, ETL processes, and data governance best practices
• Strong interpersonal, leadership, and project management skills
• Experience working in nonprofit, performing arts, or cultural institutions is highly desirable
• A clear criminal record check

Competencies:

• Analytical thinker
• Effective communicator
• Collaborative
• Team-oriented

To apply, please visit our Careers page at: https://team.winspearcentre.com/apply/. The posting will remain open until a suitable candidate is found.The Winspear Centre is an equal opportunity employer and encourages applications from all qualified individuals. Applicants who are either Canadian or permanent residents of Canada will be considered prior to international applicants. We thank you for your interest. Only those selected for an interview will be contacted.Job Type: Full-timeBenefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application question(s):

• We ask that you apply on our website. Are you going to submit an application on our website?

Work Location: Hybrid remote in Edmonton, AB T5J 4B2