Field Service Supervisor

Position SummaryThe Field Service Supervisor is responsible for leading and coordinating field service operations for semiconductor equipment and manufacturing process. This role supervises field service engineers and technicians, supports installation and maintenance activities, ensures customer satisfaction, and maintains compliance with safety and cleanroom standards.The ideal candidate has strong technical knowledge of semiconductor equipment and manufacturing processes, leadership experience, and the ability to manage field service operations in fast-paced manufacturing environments.Key Responsibilities

• Supervise and support field service engineers and technicians performing installation, maintenance, troubleshooting, and repair of semiconductor equipment and support systems
• Coordinate daily field service schedules, dispatching, and customer support activities
• Monitor service response times, equipment uptime, and customer satisfaction
• Ensure all work is completed in compliance with company procedures, cleanroom protocols, and safety regulations
• Conduct site inspections and technician performance evaluations
• Provide technical guidance and escalation support for complex equipment issues
• Collaborate with engineering, manufacturing, logistics, and customer teams to resolve operational issues
• Support equipment startups, upgrades, field modifications, and preventive maintenance activities
• Train, mentor, and develop field service personnel
• Maintain accurate documentation including service reports, maintenance records, and customer communications
• Monitor spare parts usage, service tools, and field equipment readiness
• Assist with workforce planning, hiring, onboarding, and technician development
• Support continuous improvement efforts focused on service quality and operational efficiency
• Manage customer expectations and communication in high-pressure manufacturing environments
• Travel to customer semiconductor fabs and manufacturing facilities as required

Required Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Electronics, Semiconductor Technology, or related technical field
• 3+ years of semiconductor equipment field service experience
• 1+ years of supervisory or team leadership experience
• Strong knowledge of semiconductor equipment and manufacturing processes
• Experience working in semiconductor fabs and cleanroom environments
• Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation
• Familiarity with gas delivery systems, vacuum systems, robotics, PLCs, RF systems, or semiconductor process equipment preferred
• Strong troubleshooting and root cause analysis skills
• Valid driver’s license and ability to travel domestically and internationally as required
• Language Requirements:
• English proficiency required; Korean language skills preferred

Required Skills

• Leadership and team management
• Customer relationship management
• Technical troubleshooting and problem-solving
• Project coordination and scheduling
• Strong communication and interpersonal skills
• Time management and organizational skills
• Ability to work effectively and manage customer expectations under pressure in high-volume manufacturing environments
• Proficiency with Microsoft Office Suite, ERP systems, and service management software

Preferred Qualifications

• Experience supporting semiconductor equipment such as etch, deposition, CMP, or wafer handling systems
• Knowledge of semiconductor safety standards and cleanroom protocols
• OSHA or semiconductor safety certifications
• Experience with Lean, Six Sigma, or continuous improvement methodologies

Physical Requirements

• Ability to work in cleanroom and manufacturing environments
• Ability to wear required cleanroom PPE for extended periods
• Ability to stand, walk, bend, climb ladders, and lift up to 50 pounds
• Ability to travel frequently and work flexible schedules, including weekends or on-call support when required

Work Environment

• Semiconductor fabrication facilities and customer manufacturing sites
• Combination of office and field-based work
• Fast-paced technical environment with strict quality and safety standards

Performance Expectations

• Meet customer response and equipment uptime targets
• Maintain high levels of customer satisfaction
• Ensure compliance with safety and operational procedures
• Improve team productivity and service efficiency
• Minimize equipment downtime through effective field service support and supervision

Benefits

• Health Insurance Reimbursement Program (ICHRA)
• Paid Time Off
• Paid Holidays
• Yearly Incentive Bonus
• Monthly Grocery & Food Stipend
• Office Gym & Game Room
• Company Lunches and Team Events
• Visa sponsorship may be available for qualified candidates, including H-1B sponsorship

Job Type: Full-timePay: From $90,000.00 per yearEducation:

• Bachelor's (Required)

Experience:

• semiconductor industry: 3 years (Required)

Ability to Commute:

• Austin, TX 78754 (Required)

Work Location: In person