Customer Service Supervisor

Job Summary
The successful candidate will be responsible for overseeing daily operations, ensuring exceptional service delivery, and fostering a positive environment for both clients and staff. Fluency in English along with strong leadership and communication skills, are essential to excel in this role. This position offers an excellent opportunity for career progression within a reputable organisation committed to delivering outstanding customer experiences. Duties

• To Supervise and coordinate daily customer service activities.
• To Support staff in handling customer queries and complaints.
• To Deal with complex or sensitive customer issues.
• To Prepare and manage staff schedules to meet service needs.
• To Monitor team performance and maintain service quality.
• To Work with managers to improve customer satisfaction and operations.
• To Report customer feedback and suggest service improvements.

Requirements

• Proven experience in supervising or managing a customer service team.
• Fluency in both English with excellent communication skills
• Strong analysis skills to interpret data and implement strategic improvements.
• Demonstrated leadership abilities with a proactive approach to problem-solving.
• Excellent organisational skills with the ability to manage multiple priorities effectively.
• Experience in training and developing staff members to reach their full potential.
• Ability to work under pressure whilst maintaining professionalism and attention to detail.
• Previous experience in a fast-paced environment is desirable but not essential. This role is ideal for a motivated individual looking to utilise their management expertise within a vibrant organisation dedicated to delivering outstanding customer service standards.

Job Types: Full-time, PermanentPay: Up to £35,000.00 per yearBenefits:

• Company pension
• On-site parking
• UK visa sponsorship

Work Location: In person