Customer Service Representative

Overview
We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves engaging with customers via various communication channels, providing exceptional service, and supporting the organisation's reputation for excellence. The ideal candidate will possess strong communication skills and have a keen eye for detail. This position offers an excellent opportunity for individuals passionate about delivering outstanding customer experiences in a dynamic environment. Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, or live chat.
• Manage data entry tasks accurately to update customer records and transaction details.
• Assist customers with product or service information, troubleshooting issues, and resolving complaints effectively.
• Identify opportunities for upselling additional products or services to enhance customer satisfaction and revenue.
• Maintain high standards of phone etiquette and communication to ensure positive interactions.
• Analyse customer feedback and interaction data to identify trends and areas for improvement.
• Collaborate with team members to ensure seamless service delivery and share best practices.

Requirements

• Proven experience in customer service roles, with strong communication skills in both spoken and written English.
• Proficiency in data entry with attention to detail to ensure accuracy of records.
• Excellent phone etiquette and interpersonal skills to foster positive customer relationships.
• Analytical skills to interpret data and provide insights for continuous improvement.
• Ability to upsell products or services tactfully while maintaining customer satisfaction.
• Organised, proactive, and able to work effectively within a team environment. This position is paid and offers a rewarding opportunity for those committed to delivering exceptional customer service while developing their professional skills within a supportive organisation.

Job Type: Full-timePay: From £24,420.00 per yearBenefits:

• Employee discount
• On-site parking
• Store discount
• UK visa sponsorship

Work Location: In person