Customer Support Representative* German New

We are Gameforge

Karlsruhe | hybrid working | full-time | from now

We are one of the leading publishers of free-to-play online games based in Karlsruhe, Germany.

As a gamer filled team, we support and monitor most of our MMO games, such as Metin2 und AION, assist players and provide feedback to our internal game teams.

As an experienced Customer Support Representative*, you are assisting players with all game related issues from lost items to technical troubleshooting. You are also responsible for monitoring our games and making sure that everyone plays fairly with each other.

Please submit your application in English.

Your mission

• You process player enquiries in our internal support system
• You monitor our game worlds and analyse suspicious behaviour
• You analyse user data and ensure that our players have the best possible experience in our games
• You actively help us to shape our internal processes and formulate new approaches to solving problems
• You document bug reports and forward them to the appropriate departments
• You are in direct contact with our customers and provide live support

Your skills

• You have experience in dealing with customers, ideally in the field of online games
• You have native level (C2) German language skills, both written and spoken, and excellent written communication skills
• You have written and spoken Turkish language skills.
• You have strong analytical skills that allow you to spot anomalies and patterns
• You can also handle and analyse large amounts of data in Excel or databases
• You live for online games and know the ins and outs of games
• You enjoy sharing information with others and find it easy to explain things in detail
• You know how to handle complex tasks without losing your cool

Your Gameforge setting

• An international company awaits you! English is our company language, as employees from over 35 nations are part of our team
• The future's hybrid! Together with your manager and team, you can arrange how you split your time working from home or at the office
• Where colleagues become friends! Regular team events and an open company culture
• We put our complete trust in you! Through freedom to choose things like flexible assignment of working hours and personal responsibility for your own work

About Gameforge

Founded in 2003, Gameforge is a leading Western publisher and operator of widely acclaimed Massively Multiplayer Online (MMO) and browser-based game titles. Gameforge builds highly active and enduring global communities by supporting players through the greatest quality LiveOps, provision of localized content, engaging community management, and frequent delivery of meaningful updates.

Gameforge's diverse portfolio of highly successful gaming brands provides different worlds with engaging experiences for players from all walks of life: core MMORPG titles AION, Runes of Magic, and Metin2, beloved anime MMOs Elsword and NosTale, strategy-focused browser games like OGame and Ikariam, along with indie titles.

More information is available on http://corporate.gameforge.com/

*No matter what gender, we' re on the lookout for people with drive and talent.

FAQ
Who is Gameforge looking for?
Gameforge is looking for talented individuals from all backgrounds. We welcome applicants regardless of gender, nationality, ethnic or social background, or religion.
How do I apply for a job at Gameforge?
You can apply through our online application tool. Simply choose a job listing or submit an open application indicating your preferred area. After you apply, our HR team will contact you.
What is the Gameforge application process?
Application submission - confirmation email
Application review - documents reviewed internally
Initial contact - HR reaches out
Interviews and assessments - interviews, tests, assignments
Final decision - outcome communicated

You can check your application status anytime in your applicant profile.
What documents do I need to apply to Gameforge?
CV or résumé
Cover letter

Depending on the role:
Certificates or degrees
Work samples
Portfolio (for creative roles)
Are there application deadlines at Gameforge?
No, there are no fixed deadlines. You can apply as long as the job posting is online.
How can I prepare for a Gameforge interview?
Research the company and its games
Understand the role
Be ready to discuss your experience

Interest in gaming is important, but you don't need to be a professional gamer.
Is English required to work at Gameforge?
Yes, English is the company's working language and required for communication in an international team.
Should I submit my application in German or English?
You can submit your application in either German or English. Some roles may require English.
Can I send an open application to Gameforge?
Yes, you can send an open application using the online application tool.
How can I check the status of my Gameforge application?
Log into your applicant profile to check your application status.

What we offer:

- Individual home-office arrangement
- Flexible working hours
- 30 days of vacation
- On-site parking
- Gym room and personal trainer
- Free breakfast and lunch
- Free coffee and drinks
- Events
- Language courses
- Visa support

What we offer:

• Individual home-office arrangement
• Flexible working hours
• 30 days of vacation
• On-site parking
• Gym room and personal trainer
• Free breakfast and lunch
• Free coffee and drinks
• Events
• Language courses
• Visa support