Guidewire Claim Centre
ALOIS Australia
Sydney,
New south wales,
Australia
Financial Services
186
482
Job posted on March 30, 2026
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Job Description:
About Us:ALOIS is a trusted staffing partner across Australia & NZ, managing 250+ consultants and supporting several major multinational clients. Our 75,000+ strong IT talent network and fast delivery model enable us to meet hiring needs with precision and efficiency. From Sydney to Perth and everywhere in between, we’re driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an opportunity to innovate, and every partnership is built on trust, transparency, and long-term success.
Job Title – GuideWire Claim CentreJob Location – Sydney (Across Australia and other country candidates are also eligible to apply)Experience – 8+ YearsEmployment Type – ContractWork Authorization: (Visa sponsorship is available for this role)
About the Role The Guidewire ClaimCenter Business Analyst is responsible for bridging the gap between business stakeholders and technical teams to design, enhance, and support ClaimCenter-based claims solutions in the Property & Casualty (P&C) insurance domain. You will lead requirements, support configuration and integration work, and help ensure ClaimCenter delivers measurable business value through streamlined claims operations. Key Responsibilities● Work with Claims, IT, and other business stakeholders to elicit, analyse, and document business and system requirements for Guidewire ClaimCenter. ● Analyse current claims processes and workflows, identify gaps and improvement opportunities, and translate them into ClaimCenter features, rules, and configurations. ● Produce clear functional specifications, user stories, acceptance criteria, process flows, and data mappings for ClaimCenter implementations, enhancements, and upgrades. ● Act as the primary liaison between business users and technical teams (developers, architects, QA) to ensure solutions are aligned with requirements and ClaimCenter capabilities. ● Support the design and configuration of ClaimCenter entities, typelists, workflows, and business rules in collaboration with configuration and integration teams. ● Contribute to integration initiatives between ClaimCenter, PolicyCenter/BillingCenter, external systems, and reporting platforms (e.g. APIs, messaging, batch, data migration). ● Assist in planning and execution of functional testing, system integration testing, and user acceptance testing; validate that delivered solutions meet business needs. ● Participate in and often lead Agile ceremonies (backlog refinement, sprint planning, daily stand-ups, reviews, retrospectives) ensuring requirements are well-understood and traceable. ● Create and maintain high-quality documentation including BRDs/FRDs, configuration notes, test scenarios, and training materials. ● Provide production support and subject matter expertise on ClaimCenter, helping troubleshoot issues and recommend enhancements. ● Stay current with Guidewire product updates, ClaimCenter best practices, and P&C insurance industry trends. Required Skills and Experience ● 5+ years’ experience as a Business Analyst in P&C insurance, with strong exposure to claims processes and systems. ● Hands-on functional experience with Guidewire ClaimCenter (implementations, upgrades, or major enhancements). ● Solid understanding of the end-to-end claims lifecycle (FNOL, coverage verification, investigation, reserving, payments, subrogation, recovery, closure). ● Demonstrated experience in requirements gathering, user story writing, acceptance criteria definition, and process modelling.
Stay Connected with us:Learn more about ALOIS in Australia, visit our webpage ALOIS AustraliaFollow us on LinkedIn and Instagram
EEO Statement:ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.
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Job Title – GuideWire Claim CentreJob Location – Sydney (Across Australia and other country candidates are also eligible to apply)Experience – 8+ YearsEmployment Type – ContractWork Authorization: (Visa sponsorship is available for this role)
About the Role The Guidewire ClaimCenter Business Analyst is responsible for bridging the gap between business stakeholders and technical teams to design, enhance, and support ClaimCenter-based claims solutions in the Property & Casualty (P&C) insurance domain. You will lead requirements, support configuration and integration work, and help ensure ClaimCenter delivers measurable business value through streamlined claims operations. Key Responsibilities● Work with Claims, IT, and other business stakeholders to elicit, analyse, and document business and system requirements for Guidewire ClaimCenter. ● Analyse current claims processes and workflows, identify gaps and improvement opportunities, and translate them into ClaimCenter features, rules, and configurations. ● Produce clear functional specifications, user stories, acceptance criteria, process flows, and data mappings for ClaimCenter implementations, enhancements, and upgrades. ● Act as the primary liaison between business users and technical teams (developers, architects, QA) to ensure solutions are aligned with requirements and ClaimCenter capabilities. ● Support the design and configuration of ClaimCenter entities, typelists, workflows, and business rules in collaboration with configuration and integration teams. ● Contribute to integration initiatives between ClaimCenter, PolicyCenter/BillingCenter, external systems, and reporting platforms (e.g. APIs, messaging, batch, data migration). ● Assist in planning and execution of functional testing, system integration testing, and user acceptance testing; validate that delivered solutions meet business needs. ● Participate in and often lead Agile ceremonies (backlog refinement, sprint planning, daily stand-ups, reviews, retrospectives) ensuring requirements are well-understood and traceable. ● Create and maintain high-quality documentation including BRDs/FRDs, configuration notes, test scenarios, and training materials. ● Provide production support and subject matter expertise on ClaimCenter, helping troubleshoot issues and recommend enhancements. ● Stay current with Guidewire product updates, ClaimCenter best practices, and P&C insurance industry trends. Required Skills and Experience ● 5+ years’ experience as a Business Analyst in P&C insurance, with strong exposure to claims processes and systems. ● Hands-on functional experience with Guidewire ClaimCenter (implementations, upgrades, or major enhancements). ● Solid understanding of the end-to-end claims lifecycle (FNOL, coverage verification, investigation, reserving, payments, subrogation, recovery, closure). ● Demonstrated experience in requirements gathering, user story writing, acceptance criteria definition, and process modelling.
Stay Connected with us:Learn more about ALOIS in Australia, visit our webpage ALOIS AustraliaFollow us on LinkedIn and Instagram
EEO Statement:ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.