IT Support Specialist Full Time

OfficeMaps is an Australian SaaS company that provides workplace management software for hot desking, desk/room booking, employee directories, and interactive office floorplans to help organisations manage hybrid workspaces.An IT Support Specialist helps employees or customers solve computer, software, network, and technical problems. They are responsible for keeping IT systems running smoothly and providing technical assistance. Typical duties include:Installing and configuring computers, printers, and softwareTroubleshooting hardware and software issuesManaging user accounts and passwordsSupporting networks, Wi-Fi, email, and cloud systemsResponding to help desk tickets and technical requestsMaintaining cybersecurity and system updatesTraining staff on IT systems and toolsDocumenting technical problems and solutions Common skills employers look for:Windows, macOS, and Microsoft 365 supportNetworking basics (TCP/IP, routers, VPNs)Customer service and communication skillsProblem-solving and troubleshootingKnowledge of cybersecurity practicesExperience with ticketing systems like Jira or ServiceNowPay: From $5,500.00 per monthBenefits:

• Childcare assistance
• Dental insurance
• Health insurance
• Housing allowance
• Life insurance
• Maternity leave
• Parental leave
• Visa sponsorship
• Vision insurance

Work Location: In person