E-Commerce Trading Manager

E-Commerce Trading Manager Start a new chapter in January 2026.
Shape the future of a fast-growing UK watch retailer. £30,000 - £35,000 DOE Why Join WatchNation?If you’re looking for a role where you can truly make an impact—not just “manage a website”—this is it.WatchNation is one of the UK’s leading independent watch retailers with a growing international footprint. Based in Hoole, Chester, we work directly with brands like Seiko, Hamilton, Orient, Fossil, Timex Group and more. We’ve just launched a fully rebuilt Shopify store, and this is only phase 1 of a multi-stage evolution of our digital presence.Here, you won’t be a small cog in a huge machine—you’ll shape how we trade, how customers shop, and how the business grows week by week. It’s hands-on, commercial, creative, and fast-moving.You’ll also work closely on something unique: our in-house microbrand, Cestrian Watches, with new collections launching in early 2026. You’ll gain first-hand experience in product launches, storytelling, and brand development.If you’re ambitious, hands-on, commercially sharp, and excited by a role with genuine ownership, you’ll thrive here. Who We AreWe’re a small, focused team that moves quickly, collaborates closely, and takes pride in doing great work. No corporate layers. No politics. Just people building something exceptional.If you’re proactive, curious, data-driven, and want your ideas to matter—you’ll fit right in. The OpportunityWatchNation is at a pivotal moment:

• Our new Shopify store is live; phase 2 is kicking off
• New brands are joining our portfolio
• Cestrian is preparing for significant launches
• We’re scaling internationally and expanding our operations

As E-Commerce Trading Manager, you’ll sit at the heart of everything—optimising pricing, delivering campaigns, managing customer experience, and turning insights into fast commercial wins. You’ll also work closely with our Head of Digital, Developers, Product Listing Specialists and SEO Specialist.Hybrid working is available (3 days in Chester HQ / 2 days remote after probation). We are a Home Office–licensed sponsor. Key Responsibilities Trading & Pricing

• Monitor competitor pricing to stay competitive while protecting margins
• Recommend & implement pricing strategies
• Identify best sellers and slow movers and take action
• Support planning of promotions, bundles, and offers
• Ensure high-demand SKUs remain in stock with supplier coordination

Digital Marketing

• Plan and deliver marketing campaigns across email, social, blog, newsletters etc.
• Write and schedule newsletters and digital content
• Create graphics and banners and have creative flair to generate watch-based content
• Assist in campaign planning for product launches across both WatchNation and Cestrian
• Support brand storytelling with fresh, engaging content

Customer Service

• Support customers primarily via email; occasional live chat/phone cover
• Resolve order queries, returns, and product information requests professionally
• Identify recurring themes and improve onsite content and FAQs accordingly

Website Merchandising

• Optimise product pages for accuracy, SEO, and conversion
• Merchandise homepage, collections, and categories
• Ensure seasonal and promotional content is always fresh
• Implement discount strategies and promotional experiences

E-Commerce Operations

• Manage product feeds for Google Shopping, Meta, and marketplaces
• Monitor Google Merchant Center for errors, disapprovals, and feed health
• Manage Google Tag Manager & GA4 conversions/tracking accuracy
• Liaise with developers on bugs, improvements, and site enhancements
• Support ongoing optimisation of site speed, UX, and SEO foundations

Google Ads

• Manage Search, Shopping, Pmax and Display campaigns
• Conduct keyword research and audience targeting
• Optimise bids, budgets, and creative
• Run A/B tests & optimise landing pages / feed quality
• Provide clear reporting and commercial recommendations

Reporting & Insights

• Analyse sales, pricing, merchandising, and campaign performance
• Recommend trading actions to improve CVR and revenue
• Provide weekly performance updates with clear commercial insights

What We’re Looking For Essential

• 3+ years’ experience in e-commerce, trading, or digital marketing
• Shopify experience
• Strong commercial instincts and pricing awareness
• Confident with spreadsheets, data analysis, and KPIs
• Excellent written and verbal communication
• Proactive, solutions-focused, and detail-driven
• Familiar with Google Analytics & reporting tools
• Customer-facing experience (email/live chat)
• Relevant university degree
• Full right to work in the UK

Desirable

• Interest or knowledge of watches, luxury goods, or consumer brands
• Experience with Google Tag Manager, feed management, or technical e-commerce
• Marketplace experience (Amazon, eBay)
• CRO or UX testing experience

Benefits

• Hybrid working after probation
• Casual dress
• Company pension
• Employee discount
• Free parking
• Real ownership across both retail and brand sides
• Chance to shape a fast-growing company and see your impact every week

LocationChester HQ (CH2 3AZ) — must be able to reliably commute.Job Types: Full-time, PermanentPay: £30,000.00-£35,000.00 per yearBenefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• Store discount
• Transport links
• UK visa sponsorship
• Work from home

Ability to commute/relocate:

• Chester CH2 3AZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have at least 3 years of hands-on experience in e-commerce trading, digital marketing, or online retail?

Experience:

• Shopify: 2 years (required)

Work Location: In person