Junior Service Support Analyst
Jobright.ai
Charlotte,
North carolina,
United States
Information Technology
H-1B
Job posted on July 30, 2025
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Job Description:
Verified Job On Employer Career Site
Job Summary: Serigor Inc is seeking a Service Support Analyst to provide front line telephone and email support to internal customers with IT-related software and hardware issues. The role involves operational support for user identity management and maintaining documentation for the Knowledge Management Database.
Responsibilities: • The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardware issues. • Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems • Perform First Contact Resolution (FCR) • Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) • Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database • Understand and adhere to Incident Management, Request Management, and Knowledge Management policies • Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
Qualifications:
Required: • Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops - 2 Years • Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) - 2 Years • Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database - 2 Years • Previous experience providing IT support by phone/email - 2 Years
Company: Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Founded in 2009, the company is headquartered in Baltimore, Maryland, USA, with a team of 51-200 employees. The company is currently Growth Stage. Serigor Inc has a track record of offering H1B sponsorships.
APPLY NOW
Job Summary: Serigor Inc is seeking a Service Support Analyst to provide front line telephone and email support to internal customers with IT-related software and hardware issues. The role involves operational support for user identity management and maintaining documentation for the Knowledge Management Database.
Responsibilities: • The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardware issues. • Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems • Perform First Contact Resolution (FCR) • Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) • Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database • Understand and adhere to Incident Management, Request Management, and Knowledge Management policies • Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
Qualifications:
Required: • Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops - 2 Years • Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) - 2 Years • Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database - 2 Years • Previous experience providing IT support by phone/email - 2 Years
Company: Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Founded in 2009, the company is headquartered in Baltimore, Maryland, USA, with a team of 51-200 employees. The company is currently Growth Stage. Serigor Inc has a track record of offering H1B sponsorships.