Retail Manager

Join our dedicated team at Oporto Manukau, Auckland, NZ We are looking for a motivated and committed Retail Manager to join our team in our Restaurant in Auckland. You will be responsible for the Restaurant’s day to day operation and for maintaining and fostering a professional and positive work environment, promoting productivity, and ensuring high-quality customer service. What we offer: · Minimum of 30 hours and maximum of 40 hours per week with a pay rate between $30.00 - $33.50 per hour. To be successful in this role, you should possess a solid understanding of exceptional customer service and how to cultivate long-term relationships in hospitality. Additionally, QSR skills or experience would be essential. You will be required to work on a weekly roster basis, you must be available to work on weekends and public holidays. Your Key Responsibilities – · Direct and organize daily operations and motivate staff to provide excellent customer service · Ensure customer satisfaction and follow restaurant procedures to increase productivity. · Maintaining records of stock levels and financial transactions. · Conduct quality checks throughout the shift. · Observe and ensure the overall appearance and cleanliness of the Restaurant. · Direct and organize training programs to keep staff informed and knowledgeable of the Restaurant products and policies. · Lead, train and supervise staff, ensuring compliance with relevant legislation and governing bodies. · Recruiting and managing staff, training & supervising staff · Cash handling, Bank Deposits and change orders. · Monitoring and managing customer complaints. · Identify and implement methods of improvement and bring about promotional ideas to increase sales. · Ensure compliance of all Restaurant operations to all applicable laws and regulations. Skills and Experience required: · Must have 2-3 Years work relevant experience. · Must be a mature person who can handle responsibilities during shifts for the Restaurant and staff independently. · Previous customer service experience is preferred but not essential as detailed training will be provided to the selected candidate. · Possess motivational and leadership skills. Job Types: Full-time, Permanent Pay: $30.00 – $33.50 per hour Benefits:

• Employee discount
• Visa sponsorship

Application Question(s):

• QSR experience

Language:

• English (Preferred)

Work Location: In person