Operations Support Manager

• Salary:£28,800 - £37,425 Location:Whittlesford Country:UK Business Unit:English Vacancy Type:Permanent Closing Date:10 April 2025

Meet the recruiter Emma Barrett emma.barrett@cambridge.org
Salary: £28,800 - £37,425 Location: Whittlesford Contract: Permanent, full time – 35 hours per week We are looking for a highly motivated and encouraging manager to join our team and help ensure our exam services are delivered on time and to a high standard. If you are innovative, customer focussed, a great team player and looking for a new and exciting challenge this could be the role for you. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role These are exciting times for Cambridge University Press & Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever-increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Operations Support Manager who will thrive in this changing environment and is motivated by delivering excellent customer service. This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities, such as:

• Supervising and Supporting: Overseeing team members in using systems to complete critical processes and supporting Senior Operations Administrators with their tasks.
• Planning and Reviewing: Ensuring proper planning and review of peak periods, bespoke sessions, and projects.
• Issue Management: Recording, investigating, and mitigating issues, risks, and non-conformances promptly.
• Team Engagement: Addressing wellbeing, engagement, and performance through continuous conversations and maintaining constructive relationships.
• Process Improvement and Strategic Support: Identifying process improvements, supporting strategic projects, and conducting thorough documentation reviews.

About you You will be an instinctive collaborator, consistently demonstrating high attention to detail and be able to work effectively under pressure and to demanding deadlines. You will also have a passion for helping others to realise their potential, through empowerment, recognition of progress and mutual respect. In addition, you will have a keen interest in process revision and improvement and be driven to become an expert of the processes you manage. If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We offer flexible working options from day one. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 10th April 2025 although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place on 17th April 2025. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. #LI-EB1