Dutch/English Social Media Customer Support Specialist - On-Site, Porto

Social Media Customer Support Specialist

Job Summary

We are seeking Social Media Customer Support Specialists speaking Dutch and English to join our team in Porto, Portugal. This position is On-Site. The attractive salary package includes a 1100€ Base Salary paid over 14 months and full benefits (Private Health Insurance, Paid Training, Career Development Opportunities).

Language Requirements:

• Dutch: B2/C1 level or Native.
• English: C1 level or B2.

Working Schedule: An 8-hour rotating schedule, 5 days per week, with 2 consecutive days off.

• Possible Shifts: Possibility of working beyond regular operating hours (e.g., Monday-Saturday 08:00 - 19:00, Sunday 10:00 - 19:00).

Job Details and Responsibilities

You will be the essential interface between customers and the brand, managing inquiries across various social media channels and ensuring a positive experience.

• Social Media Interaction: Respond promptly and professionally to customer questions, complaints, and comments via social media platforms.
• Problem Solving: Provide accurate and efficient solutions to customer issues, demonstrating empathy and professionalism.
• Financial Knowledge (Preferred): As the role involves interacting with customer personal data (FPI), candidates are sought who are familiar with financial personal information and demonstrate a strong awareness of data security and confidentiality.
• Dynamic Environment: You must be able to handle a high-volume customer support environment (VPCS).

Your Benefits

• Salary Package: 1100€ Base Salary paid over 14 months.
• Relocation Assistance (for international candidates): Flight ticket reimbursement, airport pickup upon arrival, accommodation support or free consulting, assistance with local documentation (AFM, AMKA, bank account).
• Insurance: Private health insurance from day one.
• Development: Paid training and continuous coaching, career development and internal mobility opportunities.
• Environment: A multicultural work environment with international exposure.
• Perks: Discounts on gyms, restaurants, shops, and services; Wellness activities and engagement events.