Security Operations Manager (Service Delievery)

Ignitec infuses industry standards and leading technology capabilities to solve complex problems and deliver value with increased quality and lower performance risks. Our solutions combine top technology personnel, the latest cutting-edge technology, and Agile approaches to bring innovative ideas to life. We do not seek to meet expectation, we continuously strive to exceed them.
We have received our MBE Certification from NMSDC as a certified Minority Small Business Enterprise. We take pride in the MBE certification and partner with organizations to meet their Minority (D&I) Small Business goals. We are also a certified Minority Business Enterprise by the USPAACC, which recently awarded Ignitec “The FAST 50 Asian American Business Award” in 2022. We are also DBE certified by the Virginia Department of SBSD.

• Location: Columbia, South Carolina
• Work Status: US Citizen or Green Card Holders, H1B
• W2, Full-Time

Requirements:

• Bachelor’s degree in Business, Information Technology, or a related field (Master’s degree preferred).
• 5+ years of experience in service delivery, operations management, or a related field.
• Extensive experience and a strategic understanding of security technologies such as: Security information and event management (SIEM), IDS/IPS, Web Application Firewall (WAF), Endpoint detection and response (EDR), Sandboxing, network- and host- based firewalls, Threat Intelligence, Penetration Testing, etc.
• Understanding of possible attack activities such as network probing/ scanning, DDOS, malicious code activity, etc.
• Strong leadership and people management skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Proven experience managing client relationships and delivering high-quality services.
• Analytical skills with experience in performance metrics and reporting.
• Familiarity with ITIL or other service management frameworks is an advantage.

Job Duties:

• Oversee the end-to-end delivery of services to assigned clients or business units.
• Serve as the main point of contact for client escalations and service-related inquiries.
• Monitor and report on service performance, ensuring adherence to SLAs and KPIs.
• Lead, mentor, and develop service delivery teams to achieve operational excellence.
• Collaborate with cross-functional teams (IT, operations, project management, etc.) to resolve issues and optimize service delivery.
• Identify areas for process improvement and implement best practices to enhance service efficiency and quality.
• Implement risk management programs for our federal clients by utilizing NIST, RMF, and FISMA compliance frameworks.
• Enhance cyber awareness with clients and project teams.
• Implement cutting edge security tools for our clients.
• Prepare and present regular service performance reports to clients and senior management.
• Ensure compliance with organizational policies, standards, and relevant regulations.
• Manage client expectations and foster strong, long-term relationships.
• Support the onboarding of new clients and services, ensuring a smooth transition and setup.