Restaurant Supervisor

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with ourguests begins first and foremost with our team that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.Are you a positive self motivated person who is adaptable and looking for change? Are you an excellent team motivator who is excited to work and live in the Athabasca Valley? If you are ready for outdoor adventures and meeting new people, then come join our team at the Jasper Inn & Suites where we can continue to create the best possible experiences for our guests and each other!We are seeking a dynamic and motivated Restaurant Supervisor to join our team and help oversee the day-to-day operations of our establishment. The ideal candidate is a strong leader with a passion for delivering exceptional guest experiences while fostering a positive work environment for the team. Key Responsibilities:

• Ensure smooth functioning of the restaurant.
• Motivate, train, and support staff to achieve excellent service standards.
• Address customer inquiries, concerns, and complaints promptly, ensuring an exceptional dining experience.
• Ensure compliance with health, safety, and hygiene standards as per local regulations.
• Create and maintain spreadsheets for inventory, cost control and wages.
• Oversee daily cash flow, reconcile receipts, and ensure accurate financial reporting.
• Work closely with management to develop strategies for enhancing service, sales, and profitability.
• Supervising the floor to ensure that all INNGrill standards and steps of service are met through all guest interactions.
• Ensuring that checklists, requisitions, and proper opening and closing functions are being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to the team.
• Observe performance and encourage improvement where necessary.
• Ensure staffing levels are accurate based on restaurant, events, and hotel business levels. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the team, such as house count and menu changes.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
• Remain calm and alert, especially during emergency situation and/or heavy restaurant and hotel activity, serving as a role model for the team and other hotel team members at large.
• Ensure basic standard operating procedures for all facilities under Food & Beverage are in place and are in compliance with Federal, Provincial, local and INNGrill’s own practices.
• Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
• This is not an exclusive or exhaustive list of all functions; other suitable duties may be assigned.

Qualifications:

• Previous experience in food and beverage service, preferably in a supervisory or leadership role.
• Strong knowledge in Microsoft Excel is required.
• Strong organizational and multitasking skills, with keen attention to detail.
• Excellent interpersonal and communication skills for effective team management and guest interaction.
• Ability to work early morning shifts and adapt to a dynamic work environment
• Valid ProServe certification is required.

WHO WE ARE:

• Jasper Inn & Suites is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.

WHAT WE OFFER:

• A great work environment with opportunities for development and career advancement within Jasper Inn & Suites and the INNHotels family of hotels
• A competitive compensation package
• Staff events and seasonal discounts on local adventure activities
• Hotel Discounts as part of the INNHotels family of hotels
• The opportunity to live and work in the beautiful Athabasca Valley
• Staff accommodation available (full time only)

Do you think you'd make a good candidate? Send your resume! We'd like to thank all applicants for applying; however, only those selected for an interview will be contacted.Job Types: Full-time, PermanentBenefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking

Schedule:

• 8 hour shift

Application question(s):

• Do you require PR assistance or LMIA?

Experience:

• Leadership: 2 years (preferred)
• Food and Beverage: 3 years (preferred)
• Microsoft Excel: 2 years (preferred)

Work Location: In person