Datacenter Field Operations Technician

Job Title: Datacenter Field Operations Technician Visa: F1, H1B  and USC Location: New Albany, OH (Onsite) About the Role We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI-infrastructure builds and operations on track. You''''ll join a 24×7 on-site team working alongside engineering, facility, and supply-chain partners. Shift & Work Model On-site only (Eastern Time); remote not available 24×7 coverage across three 8-hour shifts: Day (07:00–15:00 ET), Swing (15:00–23:00 ET), Graveyard (23:00–07:00 ET) 5 days on / 2 days off, 40 hrs/week Shift differentials apply for Swing and Graveyard Rotating on-call for emergency response Required Technical Skills Expert-level structured cabling (copper & fiber: Cat6A, OM4, OS2, MPO/MTP) Fiber optics: splicing, termination, OTDR testing, connector inspection/cleaning Rack & stack: installation, cable management, labeling standards Hardware handling: switch/router install, line card insertion, optics (ESD compliant) Testing tools: OTDR, optical power meter, VFL, loopback adapters, cable certifiers Layer 1 physical troubleshooting (light levels, fiber breaks, bad connectors) Ticketing/workflow management systems Liquid cooling systems (AALC) familiarity preferred Experience 2–5 years in data center cabling, network hardware installation, or telecom Hands-on fiber optic installation/testing in enterprise or hyperscale environments Large-scale rack deployment experience (50+ racks) Data center environment familiarity (hot/cold aisle, raised floor, cable tray) AALC liquid-cooled rack experience preferred Barcode scanning / asset management workflow experience preferred Preferred Qualifications BICSI certification (Installer/Technician) or equivalent OSHA 10/30 certification Hyperscale, multi-tenant, or campus-scale data center background DCIM/ticketing tool familiarity Telecom carrier ops or large enterprise network repair background Physical Requirements Lift 50+ lbs repeatedly Work at height (lifts, ladders) and in confined/hot spaces with PPE Work in 75–85°F data halls Stand/walk 10–12 hour shifts Fine motor skills for connector/optics handling Wear required PPE for extended periods Core Responsibilities Rack turn-up/turn-down: receiving, unpacking, rack/stack, cabling, energization, decommissioning FE/BE cabling to fabric and spine/aggregation switches; goalpost cable routing Circuit QA/QC: loopback testing, OTDR/power meter/VFL fiber testing, PON validation, cable cleaning Break/fix: diagnose and repair copper/fiber circuits, replace hardware (switches, linecards, optics) per MOP, hot-swaps per SLA (P0–P7) Preventive maintenance (ISPM), fiber cleaning campaigns, power QA support Safety compliance: EHS standards, LOTO procedures, PPE, ESD compliance, personnel lift safety Cross-functional coordination with Provisioning, Facility Ops, PMs, and supply chain