Customer Service for Streaming Platform – French Speaker

Do you want to become an ambassador for one of the world’s leading entertainment brands? With millions of users worldwide, this is your chance to work on innovative projects and provide excellent customer experiences in Lisbon. Your responsibilities and impact as Customer Service for Streaming Platform will be:

• Assisting viewers via phone and chat with various inquiries
• Providing account and application support, especially related to software functionality
• Troubleshooting technical issues such as system configurations and network settings
• Delivering accurate and timely responses to customer questions

Skills, qualifications and interests you need to succeed in this role:

• Native-level French speaker with advanced English skills
• Reliability, adaptability, and problem-solving mindset
• Fast learner with strong technical aptitude
• Previous customer service experience is a strong advantage

What’s in it for you?

• Contract type: Full-time, 40 hours per week
• Working hours: Rotating shifts, Monday to Sunday, from 8 am to 9 pm
• Salary package:
  • Base salary €890 gross/month (14 payments per year)
  • €100 monthly performance bonus
  • Meal allowance of €7.23 per workday

Relocation support for international candidates:

• Reimbursement of flight ticket after 6 months
• 6 months of accommodation in a shared flat provided by the company (rental fee to pay)
• Airport pick-up upon arrival

Additional perks:

• Paid and recognized training
• Career opportunities with major international brands
• Participation in a multicultural and challenging environment

Your Future CompanyYou will join a global leader in customer service and outsourcing solutions, collaborating with some of the world’s most innovative brands. Based in Lisbon, this company values cultural diversity, career development, and professional growth, welcoming talents from across the world.