Customer Success Manager - Korean Market

Our client is a leading global business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, they empower people worldwide to make fact-based decisions. The company has quickly grown into a global organisation with offices in major cities including London, New York, Singapore and Tokyo. Their constant growth not only proves their success but also keeps creating new development and career opportunities for employees. They value and celebrate their diverse culture — your story matters, and they want you to keep writing it as part of their team.
Responsibilities

• You will be managing the client portfolio within the Korean market, together with the Sales Managers.
• You will be responsible for nurturing client relationships throughout their subscription lifecycle through consistent delivery of outstanding client experience across the journey from onboarding, proactive engagement, to resolving inquiries, and demonstrate ongoing value of their subscription.
• As a trusted partner, you are expected to develop a deep understanding of the clients’ business goals, continuously identify opportunities to add value to their decision-making process by mapping their data needs to the solutions.
• You are the voice of the clients. By listening intently to your clients, you will gather clients’ feedback to work closely with cross-functional teams on collaboration or engagement activities towards client satisfaction and retention.
• You will maintain records of client activity and account status, including regular reporting on client portfolio.
• You are expected to support ad-hoc marketing activities.

Qualifications

• Completed university degree.
• Excellent in Korean, with strong verbal and written communication skills in English.
• Client-centric and eager to build strong, meaningful partnerships with clients.
• 2–5 years of client-facing role (e.g., Sales, Account Management, Customer Success, or Customer Service) will be an advantage.
• Prior experience working with clients from diverse industries or syndicated research will be an added advantage.
• Genuine passion for helping our clients succeed, proactive in understanding clients’ business, and strong intellectual curiosity for market or industry trends and development.
• Detailed, oriented, and well-organized in your workflows — ability to multitask, prioritize, and manage time efficiently for the client portfolio you’re responsible for.
• A self-motivated and proactive team player who values collaboration and collective success.
• Desire to be part of a rapidly expanding business.

Benefits

• High level of autonomy.
• Opportunity to grow quickly into a mentor and/or leadership role.
• Extensive training offer and individual coaching.
• Dynamic, international team.
• The office is located directly in the city center.
• Deutschland-Ticket Support.
• Visa Support.
• Sabbatical.
• Flextime.
• Hybrid Work.
• Access to continuous learning and development opportunities.
• An inclusive work environment that values and celebrates diversity.
• Regular team events and activities to promote team cohesion.

CEI: R1219292EA License: 23C1501Judobi (Singapore) Pte. Ltd.