Group Manager - Operations

Position: Group Manager – Operations (Front of House)
Location: Peak District, Derbyshire
Business: Okeover Hospitality Group (The Okeover Arms & New Inns)
Salary: Starting from £40,000+ per year depending on experience + bonus structure
Contract: Full-time | PermanentOkeover Hospitality Group operates a growing collection of hospitality venues across the Peak District, including the well-established Okeover Arms country pub. In Spring 2026, we are launching an exciting new restaurant, bar, and 32-bedroom hotel with a small wedding and events offering.We are seeking a Group Manager – Operations (Front of House) to provide strategic leadership across both existing and new venues. This role is responsible for overseeing all guest-facing operations, ensuring exceptional service standards, strong financial performance, and a consistent, high-quality customer experience across the group.This is a senior operational management role requiring strong leadership, commercial awareness, and a passion for delivering outstanding hospitality. Key Responsibilities Front of House Operations Management

• Lead and oversee all front of house operations across both venues
• Ensure consistent service standards, guest experience, and brand delivery
• Develop and implement operational procedures to improve efficiency and service quality
• Support the successful launch and ongoing operation of the new restaurant, bar, and hotel

Financial & Commercial Performance

• Manage departmental budgets, labour costs, and operational spend
• Monitor revenue performance, upselling opportunities, and cost control measures
• Analyse sales and service data to drive improvements in profitability and efficiency
• Support business growth through effective operational planning and execution

Leadership & Team Development

• Recruit, train, and develop front of house management teams across both sites
• Build strong leadership structures within each venue
• Drive staff performance, engagement, and retention
• Promote a positive, professional, and customer-focused culture

Guest Experience & Service Standards

• Ensure exceptional customer service is delivered consistently across all areas
• Oversee the full guest journey, including restaurant, bar, accommodation, and events
• Handle escalated guest feedback and implement improvements where needed
• Continuously review and enhance the overall guest experience

Events & Operational Coordination

• Oversee the delivery of weddings, events, and group bookings
• Ensure seamless coordination between front of house, kitchen, and events teams
• Support the development and growth of the wedding and events offering at the new venue

Compliance & Standards

• Ensure full compliance with licensing laws, health & safety, and hospitality regulations
• Maintain high standards of cleanliness, presentation, and operational procedures
• Implement and monitor policies to ensure consistency across all sites

RequirementsApplicants should demonstrate:

• Significant experience in hospitality operations, with a strong front of house focus
• Proven ability to manage multi-site operations or large, fast-paced venues
• Strong financial understanding, including labour control and revenue management
• Experience leading, developing, and motivating front of house teams
• Excellent organisational, communication, and leadership skills
• Strong knowledge of UK hospitality standards and service expectations

Desirable Experience

• Background in high-volume pubs, restaurants, hotels, or event venues
• Experience managing weddings, events, or accommodation-based operations
• Proven track record of improving service standards and operational efficiency
• Experience supporting new openings or business expansion

What We Offer

• Competitive starting salary from £40,000+ (depending on experience)
• Bonus structure in place of up to £15,000 per year based on performance
• 6, 9 and 12-month performance reviews with structured development support
• Opportunity to play a key role in launching and shaping a new hospitality venue
• A senior leadership position within a growing and ambitious hospitality group
• Long-term career progression opportunities within an expanding company

Job Types: Full-time, PermanentPay: From £40,000.00 per yearBenefits:

• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• On-site parking
• Sick pay
• UK visa sponsorship

Work Location: In person