Executive Director Student Services and Registrar

Position: Executive Director Student Services and UCL Registrar
Location: Greater London

Lead the future of student services at one of the world's great universities University College London (UCL) is a global top-ten university, renowned for academic excellence, social impact and progressive thinking. With over 50,000 students from more than 150 countries, UCL operates at exceptional scale and complexity. We are seeking an outstanding Executive Director of Student Services and UCL Registrar to provide strategic, regulatory and operational leadership across the student lifecycle and to shape the next phase of UCL's student experience. Student and Registry Services (SRS) is one of UCL's largest professional services divisions, responsible for the end-to-end student journey - from access and admissions through to progression, awards and transition beyond UCL. Following a period focused on growth, risk management and stabilisation, the next phase is transformational
. This role offers the opportunity to:

• Simplify and integrate student services at scale
• Embed data, insight and digital capability into decision-making
• Translate regulation and policy into fair, inclusive and compassionate student experience
• Ensure UCL consistently meets its academic, regulatory and contractual obligations

This is a Registrar-plus role, combining statutory and regulatory authority with leadership of large-scale services, systems, data and institutional change.About the roleReporting to the Vice-President (Operations) and working closely with the Vice-President (Education & Student Experience), you will provide institutional leadership across:

• Student wellbeing, mental health, disability and inclusion
• Student operations, assessment, progression and awards
• Student data, records, analytics and data quality
• Academic policy, quality assurance and regulatory compliance
• Immigration advice and sponsor compliance
• Student conduct, casework, appeals and complaints
• Access, participation, scholarships and student funding

You will act as UCL's senior authority on student-related regulation and risk, while leading major service and systems transformation to ensure services are inclusive, efficient, resilient and insight-driven.About you

• Experience as a Registrar or Deputy Registrar in a large, complex institution
• Deep expertise in student lifecycle delivery, regulation and assurance
• A strong track record of organisational transformation, including service redesign and systems change
• Confidence operating in complex, high-profile and politically nuanced academic environments
• A commitment to inclusive, values-led leadership and staff wellbeing
• The ability to use data, analytics and emerging technologies (including AI) to improve outcomes and efficiency

You will be comfortable holding significant institutional risk, advising executive leadership and governance bodies, and leading large, diverse professional teams through change.Why UCL?At UCL, you will find:

• A genuinely global and diverse community
• The opportunity to influence student experience at exceptional scale
• A collaborative leadership culture grounded in evidence and innovation
• A pivotal role in shaping how one of the world's leading universities delivers for its students

As UCL approaches its bicentenary, this is a rare opportunity to make a lasting institutional impact.What we offer

• 41 days' holiday (27 days annual leave, 8 bank holidays, 6 closure days)
• Option to purchase 5 additional days' annual leave
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme, season ticket loan, and immigration loan
• Relocation support for eligible posts
• On-site nursery and gym
• Enhanced maternity, paternity, and adoption pay
• Staff Support Service (employee assistance programme)
• Discounted medical insurance

Full details: UCL Rewards and Benefits. This role is eligible for hybrid working with a minimum of 40% on site. UCL Terms and Conditions of Service:
Research and Professional Services Staff;
Academic Staff. This role meets the requirements for a Skilled Worker certificate of sponsorship or Global Talent visa under UK Visas and Immigration legislation. UCL welcomes applications from international applicants who require a visa. Our commitment to Equality, Diversity and InclusionAs London's Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We particularly encourage applications from candidates underrepresented in UCL's workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and - for Grade 9 and 10 roles - women. Applicants should also familiarise themselves with UCL's policies on Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy. Read more: UCL Equality, Diversity and Inclusion.#J-18808-Ljbffr