Need - Desktop Support - Dallas, TX - Onsite - C2C

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The following requirement is open with our client.

Client : TCS

Title : Desktop Support

Location : Dallas, TX(onsite)

Duration : 6 Months

Visa Status : H1B

Job Description

• Provides second-line investigation and diagnosis.
• Resolves and closes incidents/service requests as per the procedures & allocated timelines.
• Logs relevant incident/service request details as per process in ITSM tool.
• Complies with Quality Health Safety Environment (QHSE) and IT policies.
• Liaises with clients, IT support groups and 3rd party providers when necessary .Performs staging of PCs.
• Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
• Conducts hardware and software maintenance and support.
• Troubleshoots and resolves PC incidents and/or VIP requests.
• Assists with Site Security Officer (SSO) on IT security issues and virus elimination.
• Creates/maintains documentation for scope of work.
• Special events coverage, meeting room & VCON & voice devices support.
• Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC).
• Hardware vendor coordination for Break fix. Update AMDB including hardware and software.
• Onsite admin tasks e.g. backup, OS migration. Onsite Operational support of Industrial mobility devices.
• Mobility - Operational support for company owned mobile phones / tablet devices and BYOD.
• Coordinate with regional/global support groups for end-to-end request resolution and escalation.
• Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting.
• Operational support for non-network connected HBO AIO Printer / Scanner / Fax.
• Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines.
• Strong knowledge of desktop/laptop hardware.
• Good knowledge of Win 10, Win 11 & MS Office. Knowledge of Mac OS is preferred.
• Knowledge / exposure on ticketing tools (Service Now).
• Windows system administration. Strong Troubleshooting Skills.
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.?
• Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.

Must Have:

• Windows 10
• Citrix Virtual Apps & Desktops
• Infrastructure Services (IS)
• ServiceNow

Thanks & Regards

Technical Recruiter

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ASCII Group, LLC

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Email: | Website:

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