Support Worker
Cityshapers Ltd
Northampton,
England,
United Kingdom
Health and Care
Skilled Worker
Salary
25000 - 33000 GBP /YEAR
Job posted on May 16, 2026
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Job Description:
As a support worker, you will work with people to find solutions to their problems. This may be helping to protect vulnerable people from harm or abuse or supporting people to live independently.You will engage with clients, their families and others around them. You’ll work with different groups of young people including:
Key Skills:
GENERAL RESPONSIBILITIES Care and support of our young people
The post-holder is required to familiarise themselves with all policies and procedures and to comply with these at all times. Failure to comply with any of these policies may result in disciplinary action up to and including dismissal. These have been agreed upon with staff and are as follows:
Education and QualificationsNVQ level 2/3 or equivalentDriving License Work ExperienceMinimum of 1 year experience working in a care environment, such as residential care, or community support.Experience of working alone.Experience of working with one or more of the following - people with learning difficulties, challenging behaviour, autism and epilepsy and mental ill health.Experience of working in a Support services environment with a person-centred approach. Knowledge, Skills and TrainingKnowledge of local services and community facilities.Good understanding of current philosophies in relation to learning disabilities and supported living services in general. Personal CharacteristicsCheerful, outgoing personality. Interested in the support and welfare of others, motivated and committed and able to build friendly and supportive relationships. Able to handle difficult situations with empathy and consideration and to work under pressure. Retains confidential information. Reliable and honest. Good communicator and listener, and capable of tact, patience and sensitivity. Able to use own initiative. Can work flexibly, including weekends, evenings and at short notice. Able to solve problems and deal effectively with challenging behaviour. Adaptable to difficult and changing situations. Capable of leading a small team of professionals. CONFIDENTIALITY & DATA PROTECTIONThe post-holder must maintain the confidentiality of information about patients, staff and other health service businesses and meet the requirements of the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) at all times. The post-holder must comply with all company Information and Data Protection policies at all times. HEALTH AND SAFETYEmployees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and any subsequent relevant legislation and must follow these in full at all times including ensuring that they act in line with all agreed procedures at all times in order to maintain a safe environment for patients, visitors and staff. Failure to comply with these policies may result in disciplinary action up to and including dismissal. MANAGING STRESSThe company has an agreed policy & procedure which links with a range of services and arrangements for staff to manage stress. All staff are required to familiarise themselves with the policy and services to best manage their own and their colleagues’ stress. HEALTHCARE ASSOCIATED INFECTIONS (HCAIs)All staff has a responsibility to act and follow all instructions to protect patients, staff and others from HCAIs. All staff are required to follow the Hygiene Code and all company policies and procedures related to it and the Health Act 2006. Failure to comply with any of these may result in disciplinary action up to and including dismissal. EQUALITY & DIVERSITYThe company has adopted a Managing Staff Diversity Strategy & Policy covering all of its staff and it is the responsibility of all staff to comply with these requirements at all times. The key responsibilities for staff under this Strategy and Policy are set out in the Code of Conduct for Employees. Failure to comply with these policies may result in disciplinary action up to and including dismissal. FLEXIBILITYThis job description is intended to provide a broad outline of the main responsibilities only. The post-holder is required to be flexible in developing their role in the agreement with their designated manager. In addition, they may be required by their manager to carry out any other duty commensurate with their banding and expertise.Pay: £25,000.00-£33,000.00 per yearBenefits:
Work Location: In person
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- young people with mental health problems
- young offenders
- young people with alcohol, drug or other substance misuse problems
- refugees and asylum seekers
- young people who need to live apart from their families
- young people who are at risk of abuse or neglect.
Key Skills:
- be able to work under pressure
- deal with very challenging behaviour
- organise your own workload
- be understanding of young people’s lifestyles
- work with people from all walks of life
- be happy visiting people where they live
- organisation skills
- empathy (able to see things from other points of view)
- relationship-building skills
- resilience
- problem-solving skills
- motivational skills.
GENERAL RESPONSIBILITIES Care and support of our young people
- Visit young people and undertake a comprehensive needs assessment.
- Provide high-quality care and support to young people in line with their individual support plans and needs.
- Report any changes to a young person's needs, schedule or general circumstances to the appropriate person without delay.
- Promote a safe and nurturing environment, ensuring the physical, emotional, and social well-being of young people.
- Support young people in developing life skills such as personal hygiene, cooking, budgeting and maintaining a clean living space.
- Foster positive relationships and encourage young people's participation in social and recreational activities.
- Respond to young people's immediate needs, including crisis situations, behavioural challenges, or emotional support.
The post-holder is required to familiarise themselves with all policies and procedures and to comply with these at all times. Failure to comply with any of these policies may result in disciplinary action up to and including dismissal. These have been agreed upon with staff and are as follows:
- Treat others as you would like to be treated
- Listen to and support others and make time to do so
- Seek, acknowledge and value others’ experiences and contributions
- Acknowledge others’ beliefs
- Be courteous and considerate to all
- Treat others fairly and equally
- Be honest and trustworthy and act with integrity
- Encourage others to treat all staff with respect
- Challenge the behaviour of staff who do not show respect to others.
Education and QualificationsNVQ level 2/3 or equivalentDriving License Work ExperienceMinimum of 1 year experience working in a care environment, such as residential care, or community support.Experience of working alone.Experience of working with one or more of the following - people with learning difficulties, challenging behaviour, autism and epilepsy and mental ill health.Experience of working in a Support services environment with a person-centred approach. Knowledge, Skills and TrainingKnowledge of local services and community facilities.Good understanding of current philosophies in relation to learning disabilities and supported living services in general. Personal CharacteristicsCheerful, outgoing personality. Interested in the support and welfare of others, motivated and committed and able to build friendly and supportive relationships. Able to handle difficult situations with empathy and consideration and to work under pressure. Retains confidential information. Reliable and honest. Good communicator and listener, and capable of tact, patience and sensitivity. Able to use own initiative. Can work flexibly, including weekends, evenings and at short notice. Able to solve problems and deal effectively with challenging behaviour. Adaptable to difficult and changing situations. Capable of leading a small team of professionals. CONFIDENTIALITY & DATA PROTECTIONThe post-holder must maintain the confidentiality of information about patients, staff and other health service businesses and meet the requirements of the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) at all times. The post-holder must comply with all company Information and Data Protection policies at all times. HEALTH AND SAFETYEmployees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and any subsequent relevant legislation and must follow these in full at all times including ensuring that they act in line with all agreed procedures at all times in order to maintain a safe environment for patients, visitors and staff. Failure to comply with these policies may result in disciplinary action up to and including dismissal. MANAGING STRESSThe company has an agreed policy & procedure which links with a range of services and arrangements for staff to manage stress. All staff are required to familiarise themselves with the policy and services to best manage their own and their colleagues’ stress. HEALTHCARE ASSOCIATED INFECTIONS (HCAIs)All staff has a responsibility to act and follow all instructions to protect patients, staff and others from HCAIs. All staff are required to follow the Hygiene Code and all company policies and procedures related to it and the Health Act 2006. Failure to comply with any of these may result in disciplinary action up to and including dismissal. EQUALITY & DIVERSITYThe company has adopted a Managing Staff Diversity Strategy & Policy covering all of its staff and it is the responsibility of all staff to comply with these requirements at all times. The key responsibilities for staff under this Strategy and Policy are set out in the Code of Conduct for Employees. Failure to comply with these policies may result in disciplinary action up to and including dismissal. FLEXIBILITYThis job description is intended to provide a broad outline of the main responsibilities only. The post-holder is required to be flexible in developing their role in the agreement with their designated manager. In addition, they may be required by their manager to carry out any other duty commensurate with their banding and expertise.Pay: £25,000.00-£33,000.00 per yearBenefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- UK visa sponsorship
Work Location: In person