Serviced Accommodation Operations Manager

Serviced Accommodation Operations ManagerEmployer: Solathea LtdLocation: Dublin City Centre & hybrid (work from home + frequent on-site visits)Work style: Flexible working hours & locationsCompensation: €35,000–€45,000 base + generous performance bonus + Visa sponsorship: Employment Permit sponsorship is available for outstanding candidates after probation. About SolatheaWe operate premium serviced apartments across popular rental platforms eg. Airbnb in Dublin’s city centre, targeting top-tier guest experiences and ratings. What you’ll do

• Own daily guest operations across platforms: fast, high-quality communications; smooth check-in/out; uphold house rules and neighbourhood peace. Targets include ≤30 mins initial response and maintaining 4.9+ average ratings on Airbnb.
• Housekeeping leadership and hands-on execution: Plan and coordinate turnovers, performing cleaning and laundry when required. Maintain supplies (coffee, tea, sugar, oil, salt, pepper) and welcome amenities as scheduled.
• Maintenance & safety: Triage issues (locks/hot water/appliances), dispatch approved contractors, track work orders; keep photo/receipt evidence.
• Reputation & claims: File timely damage claims and challenge unreasonable reviews with documented evidence to protect ratings and recover losses.
• Revenue & availability: Keep calendars accurate; run day-to-day pricing/min-stays/stop-sells; monitor conversion and cancellations.
• Reporting: Clear weekly/monthly updates on SLA adherence, readiness photo checks, occupancy/RevPAR, incidents/claims, and costs.

What you’ll bring

• Fluent English (global guests & local vendors).
• Bachelor’s degree or equivalent.
• 2+ years in guest-facing operations/hospitality/short-term rentals or similarly demanding services.
• Integrity and passion (most important); calm under pressure; practical problem-solver; able to attend city-centre sites on short notice when scheduled.
• Proficiency with PMS/channel managers, checklists, and photo documentation.
• Driving licence.

What is a plus:

• Having a car.
• Mandarin language skills.
• Airbnb Superhost (or equivalent track record).
• Degree in Hotel Management/Customer Relations or a related field.

What we offer

• Flexibility first: real flexibility on hours and work locations, with an outcomes-driven rota.
• Generous bonus plan tied to guest satisfaction (ratings), operational quality (SLA & readiness), occupancy/RevPAR, and cost control.
• Growth path into multi-unit leadership as we expand.

Probation

• Length: 6 months.
• Scope: You will be in full charge of one flagship city-centre property, including cleaning and laundry execution when required, to demonstrate end-to-end excellence.
• Pay during probation: You will benefit from a fixed percentage of Net Operational Income (NOI) for the assigned unit. Post-probation, the role transitions to the full-time base + generous bonus + Visa sponsorship package above.
• Operating standards during probation: ≤30 mins initial response in shift, 4.9+ ratings on Airbnb or equivalent, on-time claims, readiness photo checks, accurate records.

How to applySend your CV and a cover letter through Indeed. In your letter, please include:

• Your right-to-work status (and whether sponsorship is required);
• An example of a tough guest situation you handled end-to-end;
• Why you are applying and your key strengths.

Job Types: Full-time, PermanentPay: €35,000.00-€45,000.00 per yearBenefits:

• Bike to work scheme
• Employee discount
• On-site parking
• Profit sharing
• Work from home

Work Location: Hybrid remote in Dublin 2, CO. Dublin