Customer service specialist /Business development-commercial cleaning

Customer Service Specialist / Key Accounts Manager Commercial Cleaning Company – Melbourne Location: Melbourne, VIC Employment Type: Part time Visa Sponsorship: Available for the right candidate in future About the Company We are a fast-growing commercial cleaning company based in Melbourne, providing high-quality cleaning services to offices, warehouses, retail, gyms, and other commercial facilities. We pride ourselves on strong client relationships, reliable service, and continuous growth. About the Role We are seeking an experienced and motivated Customer Service Specialist / Key Accounts Manager to manage and grow our key client relationships. This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring service excellence in a B2B environment. Key Responsibilities • Manage and maintain relationships with key commercial clients • Act as the main point of contact for customer enquiries and service requests • Coordinate with operations and cleaning teams to ensure service delivery • Handle client feedback, complaints, and service improvements professionally • Conduct regular client follow-ups and site check-ins • Support contract renewals and upselling additional services • Maintain accurate client records and reports Skills & Experience • Proven experience in customer service or key account management (B2B preferred) • Experience in commercial cleaning, facilities management, or service-based industries is an advantage • Strong communication and relationship-building skills • Excellent problem-solving and organisational abilities • Ability to work independently and manage multiple accounts • Proficient in MS Office / CRM systems • Full Australian working rights or sponsorship eligibility What We Offer • Competitive salary based on experience • Supportive and growing company environment • Career growth and leadership opportunities • Visa sponsorship available for the right candidate • Stable, long-term role in a growing industry How to Apply Please send your CV and a brief cover letter outlining your experience and availability. 📍 Melbourne-based candidates preferred 📌 Only shortlisted candidates will be contacted