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Customer Service Representative (English)

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Customer Service Representative (English)
TopTalent Recruitment Agency
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Lisbon, Lisboa, Portugal
Classification symbol Customer Service
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Job posted on August 30, 2025
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Job Description:
Position: Customer Service Representative (English)

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Handle a wide range of customer queries via chat, phone, or email, aiming for first-contact resolution and delivering an exceptional customer experience
  • Take ownership of customer issues from start to finish, including complex cases, while building trust and demonstrating company values
  • Support fraud investigations, dispute resolution (including chargebacks), and complaint handling with fairness, care, and attention to detail
  • Identify and assist vulnerable customers, making appropriate adjustments and escalating when necessary
  • Coach team members and provide constructive feedback to enhance training, processes, and service quality
  • Remain adaptable and responsive to evolving business needs, customer demands, and operational priorities.

REQUIREMENTS:

  • Native or fluent in English with strong proficiency in both written and spoken communication
  • At least 12 months experience in customer service or banking, financial services, or insurance in Ireland
  • Strong communication skills with empathy, clarity, and professionalism
  • Ability to make confident decisions on complex cases with resilience and a focus on fair outcomes
  • Experience acting as a subject matter expert, supporting peers, and sharing knowledge
  • Flexible, adaptable, and able to switch between tasks and systems effectively
  • Collaborative mindset with emotional intelligence and a values-driven approach
  • Knowledge of Slack, GSuite, and quick adaptability to new tools and processes.

OFFER:

  • Competitive renumeration package
  • Career growth opportunities in an international and multicultural environment
  • Private health inusrance
  • Free meals provided in on-site cafeteria
  • Full relocation support for international candidates (with possibility of using company accomodation at affordable rate)
  • And many others!!!

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2
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