Front of House Manager

Where tree-to-cup hospitality meets world-class coffee.At Qima Café, we bring one of the world’s most extraordinary coffee journeys directly to London. Part of Qima Coffee – recognised globally for our pioneering sourcing, genetics research, and farmer-first approach – Qima Café is a space where storytelling, craft, and hospitality meet in every cup and plated dessert.We’re looking for an experienced and inspiring Guest Experience Lead to join our team. This is a leadership role at the heart of the café, where you’ll take ownership of the front-of-house experience and ensure every guest leaves with a memorable story to share. From driving sales of high-margin items to coaching the team in real time, you’ll play a central role in shaping how Qima Café delivers hospitality as we expand our flagship site and launch new concepts.What you’ll do- Lead the FOH team on the floor, ensuring warm, attentive, and efficient service throughout every shift.- Drive sales by championing upselling of brunch, plated desserts, and retail items.- Conduct daily service briefings, keeping the team aligned on promotions, seasonal launches, and daily priorities.- Train and mentor staff in upselling, guest etiquette, and complaint handling.- Collaborate with barista and kitchen teams to introduce new menu items and retail products, creating guest-facing talking points and upsell scripts.- Act as first responder to guest complaints, ensuring quick and thoughtful recovery.- Oversee FOH stock, consumables, and daily readiness.What we’re looking for- Proven leadership experience in hospitality, ideally in specialty coffee or premium casual dining.- A natural host with strong communication skills and a guest-first mindset.- Ability to coach and motivate a team in a fast-paced environment.- Commercial awareness with a track record of boosting sales and ATV.- Passion for hospitality that balances warmth, craft, and efficiency.- Ambition to grow into higher operational leadership roles as Qima Café scales.What we offerCompetitive pay with performance-based incentives (through our tronc system and team bonuses).A leadership role with clear progression opportunities across the Origins 1450 ecosystem (spanning coffee sourcing, roasting, advisory, and impact).Hands-on training in coffee, hospitality, and sales excellence.Opportunities to contribute to retail launches, seasonal menus, and guest experience projects.Staff discounts across the group.A chance to be part of a mission-driven company that values craft, impact, and storytelling.Location: Covent Garden & Warren Street, London
Hours: Full-timeJob Type: Full-timePay: £16.00-£17.00 per hourExpected hours: 40 per weekBenefits:

• Company events
• Employee discount
• Employee mentoring programme
• Profit sharing
• Referral programme
• Store discount
• UK visa sponsorship

Application question(s):

• Are you available to work weekends and evenings?

Work authorisation:

• United Kingdom (required)

Work Location: In person