Senior Guest Service Agent

Naumi Hotels Australia operates the design-led Central Studio Hotel Sydney, offering contemporary boutique accommodation with personalized hospitality in the heart of Sydney.A Senior Guest Service Agent (Senior GSA) is an experienced front office professional who performs all the duties of a Guest Service Agent while also providing leadership, mentoring junior staff, and supporting the Front Office Supervisor or Manager. Senior Guest Service Agent Job Description Key responsibilities include:

• Welcoming VIP and regular guests and ensuring a high level of customer service.
• Managing guest check-ins and check-outs efficiently.
• Handling reservations, room assignments, and special guest requests.
• Resolving complex guest complaints and service issues.
• Training, mentoring, and supporting new Guest Service Agents.
• Assisting with scheduling and coordinating front desk operations during shifts.
• Monitoring cash handling, billing, and daily financial reports.
• Ensuring compliance with hotel policies, procedures, and brand standards.
• Coordinating with housekeeping, maintenance, food & beverage, and other departments.
• Assisting the Front Office Supervisor or Manager in achieving departmental goals.
• Preparing shift handover reports and maintaining accurate guest records.
• Taking responsibility for front desk operations in the absence of the supervisor.

Pay: $5,800.00 – $7,500.00 per monthBenefits:

• Childcare assistance
• Dental insurance
• Health insurance
• Life insurance
• Maternity leave
• Parental leave
• Visa sponsorship
• Vision insurance

Work Location: In person