Sales Operations Specialist

Job Description Summary: We are seeking a highly detail-oriented and self-motivated Order Management Specialist to join our team. In this role, you will be responsible for managing incoming orders from major retailers such as Walmart, Target, and others. You will play a key role in overseeing accurate, end-to-end order processing with a strong focus on efficiency, accuracy, and customer satisfaction.
This position also involves collaborating with cross-functional teams to manage retailer deductions, including investigating root causes and working with internal stakeholders to improve recovery rates and prevent recurring issues. The ideal candidate is a quick learner, highly organized, adaptable, and thrives in a collaborative, fast-paced environment. Job Description: Key Responsibilities:

• Accurately process and manage incoming orders from key retailers
• Monitor order status, identify delays or discrepancies, and coordinate with internal teams to ensure timely fulfillment and delivery
• Review and investigate retailer deductions, identify root causes, and support the recovery process
• Partner with cross-functional teams (Sales, Supply Chain, Warehouse) to improve all processes and minimize recurring issues
• Analyze order and deduction trends to support process improvement initiatives
• Maintain accurate documentation and data entry in SAP and other internal systems
• Support ad-hoc projects, reporting, and other operational tasks as needed
• Communicate clearly and professionally with internal and external stakeholders
• Take ownership of assigned tasks, stay organized, and meet deadlines consistently

Requirements:

• 1–3 years of experience in order management, deductions, logistics, or related operations role
• Familiarity with major retailers like Walmart, Target, and understanding of retailer compliance requirements is a plus
• Strong Excel skills (e.g., pivot tables, VLOOKUP, basic data analysis)
• Experience with or willingness to learn SAP
• Excellent attention to detail and accuracy
• Strong problem-solving skills and ability to identify patterns or root causes
• Self-starter who can manage time independently and prioritize tasks effectively
• Receptive to feedback and committed to continuous learning
• Team player with a professional, collaborative, and positive attitude
• Strong communication skills (both written and verbal)

We offer a competitive benefits package! (*Eligibility may vary.)

• 401(k) Savings Plan
• Premium Medical Insurance Coverage
• Year-end Bonus Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays
• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
• Summer Friday
• Complimentary Gourmet Breakfast, Lunch, and Dinner
• Relocation Support for New Hires*
• Work Anniversary Recognitions
• Congratulatory & Condolence Gifts
• Employee Referral Bonus Program
• License/Certification Reimbursements*
• Corporate Employee Discounts
• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
• Commuter Support (Shuttle Bus Program)*
• Vehicle Perks*

Qualification(s): Education(s): Bachelor of Arts (B.A) (Required) Work Experience: Experience Range I: 0 - 2 years of relevant experience or industry exposure in a related field Skill(s): Detail-Oriented Language(s): English Certification(s): Not Applicable The anticipated compensation range is 21.50 - 39.75 USD Hourly Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors. Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.