Technology Consulting - Salesforce Senior Consultant

General information

• Location: Dublin
• Available for Work Visa Sponsorship: Yes
• Business area: Technology Consulting (Salesforce)
• Contract type: Permanent

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
EY has a number of career opportunities available, and we are interested in meeting candidates who are looking for a new challenge, one where you can develop your range of skills significantly. Be that a move out of industry into practice, or from within practice into advisory services. We are looking for future leaders with a genuine creative vision and confidence to make it happen. Our opportunities will allow you to apply your expertise to a variety of projects whilst offering you excellent career progression opportunities.
The team and the opportunity
As part of our ambition to become the digital transformation go-to partner and provider of customer and employee experience using emerging technologies, EY have established a Salesforce business within Consulting. This is a home for our talent and will be a differentiator in the marketplace.
Our clients are facing a future of massive disruption driven by rapid market shifts, regulatory change, customer expectations, new competition and technology innovation. We're building a vision for how technology can accelerate growth. By bringing our brand, content, and technology together, EY can become our clients’ reliable and chosen transformation partner. Our approach and solutions combines the breadth and scale of EY’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes and we are expanding its Technology Consulting team to help these companies navigate this disruption and take advantage of new opportunities.
You will join the EY’s Salesforce team within Technology Consulting, working closely with communities of technology focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation to optimise delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.
We are looking for an experienced Senior Consultant who excels in translating business requirements into scalable and efficient Salesforce solutions. As a Functional Analyst specializing in Salesforce Sales & Service Cloud, you will play a critical role in guiding our clients through the implementation and optimization of Salesforce to meet their sales and customer service objectives. You will collaborate closely with clients, business stakeholders, and technical teams to assess requirements, design solutions, and ensure successful project delivery.
Your key responsibilities

• Partner with clients to gauge their business objectives, processes, and pain points, and translate them into comprehensive functional requirements.
• Conduct workshops and interviews with key stakeholders to gather and document business requirements, process flows, use cases, and user stories.
• Perform in-depth analysis of existing systems, workflows to identify opportunities for optimization and automation within Salesforce Sales & Service Cloud.
• Lead the design and configuration of Salesforce Sales & Service Cloud solutions, including but not limited to sales automation, lead management, opportunity management, case management, and service console customization.
• Collaborate with technical teams to translate functional requirements into technical specifications and provide guidance throughout the development lifecycle.
• Configure Salesforce Sales & Service Cloud features and functionalities, leveraging declarative tools such as Process Builder, Flow Builder, and Lightning App Builder.
• Stay informed about the latest Salesforce product releases, features, and best practices, and proactively share knowledge with internal teams and clients.
• Serve as a trusted advisor to clients, offering judicious recommendations and thought leadership on how to maximize the value of Salesforce Sales & Service Cloud within their organizations.

Skills and attributes for success
To qualify for the role, you must have:

• Bachelor’s degree in information systems or a related field.
• 4+ years of experience in functional analysis, business process optimization, and solution design, with a focus on Salesforce Sales & Service Cloud.
• Strong understanding of sales and customer service processes, methodologies, and best practices.
• Hands-on experience with Salesforce Sales & Service Cloud configuration, including custom objects, workflows, validation rules, and data validation.
• Salesforce certifications such as Salesforce Certified Administrator (ADM 201), Salesforce Certified Sales Cloud Consultant, or Salesforce Certified Service Cloud Consultant are highly desirable.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into actionable solutions.
• Exceptional communication and presentation skills, with the ability to effectively convey technical concepts to both technical and non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment, managing multiple priorities and stakeholders effectively.

What working at EY offers
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension

• Maternity & Paternity leave

• Discounted health insurance

• Bike to work Scheme

• Web Doctor - Free unlimited online GP consultations for you and your family

• Recognition Awards

• The purchase of additional annual leave

• Cash incentives for referrals

• Hybrid Working

• Work Mobile

• Free Gym membership

• TECH MBA paid by EY

• Travel Pass

• Wellness rooms Available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is central to driving innovation, building strong relationships, and delivering the best solutions for our clients.
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. That’s Why, EY.
Apply now.
The roleholder must understand and strictly comply with workplace policies and procedures including all EY Global and Information Security policies to protect organisational data and prevent unauthorized access.
IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.