Client Services Coordinator

Who we are:As one of Canada's premier music venues, the Francis Winspear Centre for Music provides musical experiences rooted in creativity, imagination, and excellence. We emphasize the importance of live experiences, hosting music groups and individuals of all abilities, anchored by our resident artists, the Edmonton Symphony Orchestra.Located on Indigenous peoples’ traditional lands, we believe music is an expressive language that unites people. We are dedicated to providing a safe, welcoming, and accessible space for our community to create, exhibit, and learn about music.Since 1997, the Winspear Centre has been a cornerstone of Edmonton’s Arts District, welcoming 250,000 visitors annually for musical performances, rehearsals, literary events, meetings, receptions, graduations, and educational programs. Currently, we are expanding the Winspear Centre with a new second performance hall, classrooms, and mixed-use immersive spaces. Learn more at winspearcentre.com.How we work:We operate year-round, with flexible schedules that typically include evenings, weekends, and holidays, based on the role and business needs. Our employees work at home, at the Winspear Centre, and when required, in the community. Our teams work collaboratively to meet team goals and work in a high trust environment where employees are motivated and manage their time to achieve deliverables.Who you are:

• Detail oriented – super organized and always thinking of backup plans
• A lover of puzzles – able to analyze and see how all the different parts fit together
• A provider of exceptional customer service - anticipating the needs of others and showing initiative to meet those needs
• A can-do type of person – willing to jump in and assist with what’s needed
• A skilled communicator, able to interact with diverse individuals and work as part of a team
• Passionate about supporting the broad range of musical experiences that the Winspear Centre offers

If you love putting together all the pieces of an event, and are aligned with our purpose – to fulfill the human need to make and share music - we have the perfect role for you!What we can offer you:

• Upon probation completion, we offer a comprehensive health benefits package and matching RRSP contributions of up to 3%
• An organization that provides support, learning, and training opportunities
• Immersion in a culture that wants to share our love of music with the community

Job Summary:Reporting to the Client Services Manager, the Client Services Coordinator is the first point of contact for potential clients who are interested in booking the Winspear Centre’s facility and supporting and working with clients to meet their needs. This role is responsible for providing exceptional customer service, maintaining clear and concise communication with internal and external stakeholders, and keeping on top of details for upcoming events.What you will do:

• Provide timely, positive, and professional communication with potential and current clients
• Manage Winspear Centre bookings using Artifax software
• Provide facility tours and meet with potential and current clients
• Book events in a creative manner which allows for maximal capacity utilization
• Prepare estimates, license agreements, invoices, and related paperwork
• Coordinate details for ESO and other events with Events Management staff, as well as staff in other Winspear departments
• Enter and maintain data in software and spreadsheets
• Assist Events Management team during events as needed

Qualifications

• Minimum 3 years of experience in customer service, facility bookings, and/or business development
• Competence in Microsoft Office (Outlook, Excel, SharePoint), and database software
• Strong organizational skills and processes, and effective time management
• Strong written and oral communication skills
• Ability to thrive in a fast paced, rapidly changing environment
• Exceptional interpersonal skills with the ability to engage diverse stakeholders
• Ability to anticipate needs and take initiative to address them
• A clear criminal record check

Competencies:

• Detailed oriented
• Analytical
• Organized
• Creative problem solver
• Adaptable
• Excellent communication
• Collaborative

To apply, please visit our Careers page at: https://team.winspearcentre.com/apply/. The posting will remain open until May 1, 2025, or until a suitable candidate is found.The Winspear Centre is an equal opportunity employer and encourages applications from all qualified individuals. Applicants who are either Canadian or permanent residents of Canada will be considered prior to international applicants. We thank you for your interest. Only those selected for an interview will be contacted.Job Type: Full-timeSchedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Are you going to apply on the website listed in the job posting?

Work Location: In personApplication deadline: 2025-05-01