Airbnb, Lettings & Office Manager

Location: Office-based, Manchester Salary: Competitive and negotiable, based on experience Hours: Full-time, 40 hours per week Vehicle Requirement: Full UK driving licence and access to your own vehicle
About Us We’re a well-established property company based in Manchester, managing a growing portfolio of residential, commercial, and short-term rental properties across the UK. From traditional lettings to fast-moving Airbnb-style stays, we blend long-standing industry know-how with the flexibility needed in today’s market.
We’re now looking for a capable, hands-on Airbnb, Lettings & Office Manager, with solid Airbnb experience to help us stay ahead of the curve. This is a varied role, perfect for someone with solid property management experience who takes pride in delivering great service and high standards. About the Role
You’ll be the go-to person for both short-term and long-term rentals, making sure our listings are performing well, properties are well-maintained, and guests and tenants are looked after. You'll also keep the office running smoothly and assist with general business admin. It’s a busy, people-focused role — ideal for someone who thrives on variety, problem-solving, and staying organised. Flexibility is key, as occasional weekend or out-of-hours work may be needed.
What You’ll Be Doing
Short-Term Rentals (Airbnb, Booking.com, etc):

• Manage Airbnb and short-let listings from start to finish
• Keep calendars, prices, and availability up to date
• Handle all guest communication and bookings
• Coordinate check-ins, check-outs, cleaning, and maintenance
• Make sure properties are always guest-ready and looking their best
• Use property management software (e.g. Lodgify) for scheduling and reporting
• Monitor performance and occupancy, and suggest ways to improve listings
• Help minimise empty nights by quickly turning over and promoting rooms

Residential Lettings:

• Onboard new tenants and carry out referencing and paperwork
• Oversee tenancy renewals, rent reviews, and compliance checks
• Carry out property inspections and arrange necessary repairs
• Deal with day-to-day tenant queries and contractor coordination
• Manage rent collection and liaise with our finance team
• Keep all property records, documents, and certificates up to date

Office & Admin:

• Keep the office running smoothly day-to-day
• Communicate with suppliers and external partners
• Support the directors with general admin and operational tasks

  What We’re Looking For
Essential:

• At least 3 years’ experience in property management or lettings, including 1 years managing short-term rental properties such as Airbnb or similar platforms.
• Strong working knowledge of the UK lettings sector
• Proficiency in Microsoft Office and property software (e.g. Lodgify)
• Great communication skills and a can-do attitude
• Confident juggling multiple tasks and staying organised
• Flexibility for occasional out-of-hours work
• Full UK driving licence and access to your own vehicle

Desirable:

• Knowledge of lettings compliance and legal requirements
• Familiarity with Booking.com or other PMS tools
• Experience reporting on occupancy, revenue, and performance

What You’ll Get in Return

• Discretionary performance bonus / commission scheme
• Company mobile phone
• 28 days holiday including bank holidays
• Private health cover after 2 years
• Ongoing training and career development
• Skilled Worker Visa sponsorship available for the right candidate
• A friendly, growing team in a supportive work environment

How to Apply Please send us:

• Your CV
• A short cover letter telling us why you’re a great fit for the role

Join us and be part of a growing business where your work truly makes a difference — whether you’re turning around a five-star Airbnb stay or helping someone feel at home long-term.
Reference ID: AG002