Night Auditor

WHY US?

• Full-time team members receive subsidized staff accommodation in a private bedroom fully-furnished bedroom with wifi and utilities included
• Group Benefits Plan (Health, Dental, Vision) offered at 7th month of employment for Full Time Team Members
• Discounts on Food & Beverage at onsite restaurants
• Subsidized membership at local sports and recreation centre
• Access to onsite pool, hot tubs and gym

DETAILS

• Valid Canadian Work-Permit Required for International Applicants
• Full-time position, average of 40 hours per week
• First 90 days: $21.75 per hour
• After 90 days: $23.75 per hour
• Summer Incentive Bonus: Receive $2/hr on every regular hour worked between May 22 - Oct 8 (conditions apply)

SUMMARY: The Night Auditor is responsible for security of the hotel during the shift, assumes front desk duties, credit & debit card balancing, reconciliations, and generates reports. RESPONSIBILITIES: · Responsible for checking in and checking out hotel guests · Responsible for answering the hotel phone and taking reservations · Responsible for responding appropriately to internal guest requests · Responsible for providing guest wake-up calls when requested · Answer enquiries regarding hotel services, and services available in the community · Improve guest experience through recognizing and resolving guest issues promptly · Follow Health and Safety rules and guidelines at all times · Ensure cash handling procedure are followed at all times · Ensure that front desk and lobby is maintained clean, safe and secure · Ensure the Guest Service Standards, Hotel Policies and Procedures are maintained at all times · Complete daily check-list as required · Point of contact in event of an emergency · Responsible for balancing revenue transactions for front desk and restaurant outlets · Perform Manager on Duty tasks as required · Responsible for rooms audit and verification of rate over-rides · Balance of preliminary audit · Prepare Daily Statistics report and all other internal reports as required · Check in regularly with Security staff to ensure smooth operation of the hotel · Report any unusual occurrences or requests to Security and Morning Manager on Duty · Other duties as assigned by Front Office Manager or Financial Controller QUALIFICATIONS: · Minimum 6 months of Hotel Front Desk/Night Audit is required · Computer experience with Opera system is preferred · A passion for customer service, and a strong attention to details · Knowledge of foreign languages is an asset · Previous accounting experience or education is an asset · Ability to work independently · Must be able to work with and understand financial information and data, and basic arithmetic functions. · Knowledge of computers and cash handling experience mandatory. · Excellent communication and organizational skills. · Proven ability to evaluate and select among alternative courses of action quickly and accurately Health & Safety Responsibilities · Ensure all Health & Safety Policies/Procedures are being followed · Leading Guest/team Member Evacuation in emergency situations · Must be able to deal with irate guests · Trained to handle burglaries/thefts Please note - only candidates legally authorized to work in Canada will be considered. Job Type: Full-time Pay: $21.75-$23.75 per hour Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Vision care
• Wellness program

Schedule:

• Night shift

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person